How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Search for keywords

Are prices displayed in the XENTRY Parts Information application?

The website doesn't work.

What are the payment options for the diagnostic hardware?

Can documents from XENTRY WIS be printed or downloaded?

Does a switch to B2B Connect incur expenses?

How can I access the DSB?

For questions related to your Mercedes-Benz B2B Connect account.

All you need to know about genuine parts and products, from genuine tyres to genuine oils.

Get help here for payment or billing related questions.

Find answers related to software queries here, including any questions about XENTRY Operation Time or XENTRY Diagnosis.

From order confirmation to returning your products; tell us what you need to know.

We will help you here with any technical questions you may have.