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Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

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When do I receive the invoice for my purchased credit packages?

Does a switch to B2B Connect incur expenses?

How can I change or reset my password?

How can I get access rights to the DSB system?

I cannot start XENTRY WIS/XOT

Is the XENTRY Pass Thru EU also available to companies outside the EU?

For questions related to your Mercedes-Benz B2B connect account.

All you need to know about genuine parts and products, from original tires to genuine oils:

Get help here for payment or billing related questions.

Find answers related to software queries here, including any questions about XENTRY Operation Time or XENTRY Diagnosis.

From order confirmation to returning your products; tell us what you need to know.

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Find all answers around the approval for SERMI here.