How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

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Does a switch to B2B Connect incur expenses?

How can I change or reset my password?

I cannot start XENTRY WIS/XOT

Who can help me with questions concerning parts, products and software?

For questions related to your Mercedes-Benz B2BConnect account.

All you need to know about genuine parts and products, from genuine original tires to oils.

Get help here for payment or billing related questions.

Find answers related to software queries here, including any questions about XENTRY Operation Time or XENTRY Diagnosis.

From order confirmation to returning your products; tell us what you need to know.

We’ll help you here with any technical questions you may have.