How can we help?

1. Go to www.b2bconnect.mercedes-benz.com
2. Log in or register
3. Activate DSB (Digital Service Booklet, under "Software" --> "Repair & Maintenance Information" --> "Digital Service Booklet (DSB)") and get direct access to the digital recording of all maintenance and repair services for each vehicle created
4. If you have access to DSB, you can find the application either in the dashboard under "Digital Service Booklet" or under "My Customer Vehicles" (Select the appropriate vehicle --> click on the tab "Digital Service Booklet" --> "+ Document new service" 

You will be given access to DSB if you meet the system requirements and are an independent workshop able to repair and service Mercedes-Benz-vehicles professionally (to manufacturer specifications). Mercedes-Benz B2B Connect (daimler.com)

SERMI authentication (SERMI = Security-Related Vehicle Repair and Maintenance Information) is required for all reprogramming activities on theft-relevant vehicle components. This includes, for example, procurement, replacement and reprogramming of theft-relevant control units or electronic vehicle keys.

Access and usage are free of charge.

The abbreviation DSB stands for the new "Digital Service Booklet” online platform. DSB collects maintenance-relevant service data. After successfully completing service work, the workshop enters the data in a central database that is protected from third-party access. Therefore the entry in a traditional service booklet is no longer required. A "Digital Service Report" is generated in the DSB system for verification, then printed and provided to the customer.

The individual repair shop must be approved for SERMI by the country-specific registration office and the employees who need access to theft-relevant information must also be authorized respectively.