How can we help?

Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Most frequent topics

I have already registered, when will my account be activated?

If your account has not been activated, please contact support.

Do you need help with registration?

Here you will find answers to some frequently asked questions.

How do I register a company even though I am not yet a customer of Mercedes-Benz AG?
  • New registrations can be made directly using UMAS or in Mercedes-Benz B2Bconnect using the Register button.
  • To register using UMAS follow the link and select the "New registration" button in UMAS
  • The first step of the registration process records your company data, and then it records your personal data, IMPORTANT: Every user must provide us with a unique email address. The first registered user is automatically assigned the Administrator role (ORG-Admin) for the company, and they can then, e.g. create a new user.
  • After completion of the registration process you will receive various emails that require you to confirm your company information in the first step. After this, you then receive your user name and password.
I already have access to various workshop solutions. Will this access be migrated to Mercedes-Benz B2B Connect?

Yes, your access to Parts Information, WIS/ASRA, XENTRY TIPS and DSB are included in Mercedes-Benz B2B Connect. You will be able to see them under "My RMI accesses" after you sign in.

What is Mercedes-Benz B2B Connect and what benefits does it offer?

Mercedes-Benz B2B Connect is the ideal support for all your daily repair and maintenance operations on Mercedes-Benz Cars, Vans, Trucks and smart vehicles.

Mercedes-Benz B2B Connect gives you access on one portal to:

  • The entire Mercedes-Benz parts range
  • All technical expertise directly from Mercedes-Benz
  • Fast and accurate diagnostics results
Does a switch to B2B Connect incur expenses?
Switching to Mercedes-Benz B2B Connect does not entail any additional costs.