How can we help?

Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Most frequent topics

Which user ID do I use to sign in to Mercedes-Benz B2B Connect?

Please use your existing Mercedes-Benz user ID and password for Mercedes-Benz B2B Connect.

Where can I get an authorization for SERMI? Which authority or institution should I contact?
SERMI authentication

In every country of the EU, at least one so-called conformity assessment body (CAB = Conformity Assessment Body) is responsible for authorizing independent workshops and their employees for SERMI. You will therefore need to contact a CAB responsible for your country. You can find out whether your country is already ready for the SERMI scheme, as well as further information on SERMI and details of the procedure, on the external website

Who is eligible to use XENTRY Remote Diagnosis?

According to the European type approval regulation (EU) 2018/858 and (EC) No. 715/2007 as amended by (EC) No. 692/2008), XRD is exclusively available to independent service providers (ISPs). The term "independent service provider" is defined in the European type approval regulation as "... companies other than authorized dealers and workshops, which are directly or indirectly involved in the repair and maintenance of vehicles, in particular workshops, manufacturers or dealers of repair equipment, tools or replacement parts, publishers of technical information, automobile clubs, roadside assistance operators, operators offering inspection and testing services, operators offering training for installers, manufacturers and workshops for equipment for vehicles with alternative fuels ...". Independent service providers must be registered in the European Economic Area, including Switzerland.

The following are not authorized to purchase the system:

  • Private individuals
  • Unauthorized dealers and repair workshops
  • Companies not directly or indirectly involved in the maintenance and repair of vehicles
  • Companies with their registered office outside the European Economic Area or Switzerland
Do you need help with registration?

Here you will find answers to some frequently asked questions.

How can I register for the XENTRY Shop?

Please note that the XENTRY Shop uses different user IDs and passwords to Mercedes-Benz B2B Connect.
Please create a new user ID and password for the XENTRY Shop.

What shall I do if I am unable to sign in with my login data?

Please reset your password according to the instructions listed under the 'Identity & Access Management' tab on the registration page.