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News I B2B Connect 🔗 I Mercedes-Benz

In the XENTRY Support System, there are issues with the affiliations of some users. This may affect ticket creation. Direct ticket creation from another application is currently not working. Please log in to the <a rel="noopener" href="https://dwp.xst.mercedes-benz.com/" target="_blank">XENTRY Support System</a> yourself and open the correct tile/service for ticket creation. Tickets cannot currently be shared with colleagues. We are already working on a solution and ask for your understanding.

Problems with XENTRY Support System

Dear users of XENTRY Support System, We&#x27;re kicking off a Product Discovery to explore how we can improve XENTRY Support System – and we want to learn directly from you, the people who use it every day. Interested in sharing your experiences with us? Then sign up for our contact pool. We’ll reach out to you for a short interview, a survey, or a usability test (duration: approx. 30 min). <a rel="noopener" href="https://xentry.mercedes-benz.com/mbas/public/dwpurl/Make-XENTRY-Support-System-better" target="_blank">Join now</a>

Help us make XENTRY SUPPORT SYSTEM even better – we need your input!

1. Parts recommendations: Jump to the drawing With our last release, we implemented the parts recommendation modal in the parts catalogue. To make it even easier to identify the parts that are suggested to you, we have linked the drawing. If you click on the underlined name of a part, you will be navigated to the corresponding subgroup and drawing in the catalogue. The selected part is highlighted. 2. Parts campaign on landing page To place your dealer&#x27;s parts campaigns even more prominently, they are now displayed directly above the vehicle list. This means you can see immediately after logging in to B2B Connect whether your dealer is running a campaign with discounted prices for you. The dealer also has the option of informing you about other campaigns. To be able to see the information, you must select the relevant dealer. 3. XENTRY Tips with VIN If you open XENTRY Tips via the ‘Work on vehicle’ page, the VIN is transmitted directly. This allows you to continue working directly in the vehicle context in XENTRY Tips. 4. Export of the basket It is now possible to export the parts shopping basket in B2B Connect. The available formats are PDF, XLSX and XFR. All parts that have been selected are always exported. If a part is not ticked, it will not appear in the export. 5. Simplified dealer selection If you do not yet have a retailer relationship in B2B Connect, you can select your desired retailer directly via the header. For users with an existing retailer relationship, the selection for additional retailers remains available under Account &gt; Retailer. 6. DSB headlamp check In the service entry for Service A, B or an intermediate service, the headlamp check is now a separately listed activity. If you have performed this, you must tick the corresponding checkbox in the DSB. 7. Promotion Video on public landing page As you probably already saw when you logged in, a promo video has been integrated into the public homepage of B2B Connect. The video appeals to interested parties and new users of B2B Connect.

Mercedes-Benz B2B Connect – Release Letter February 2025

Please take note of the attached information letter on the end of support and contract termination of all XENTRY Diagnosis Kit 3 systems. <img src="https://b2bcfrontdoor.azurefd.net/prod/media/tzhdb4ty/161031_xentry-diagnose-pad-front_5704.png?rmode=max&amp;width=296&amp;height=197" alt="" width="296" height="197"/><img src="https://b2bcfrontdoor.azurefd.net/prod/media/pgwgfwj2/161031_xentry-diagnose-pad-schraeg_5695.png?rmode=max&amp;width=297&amp;height=198" alt="" width="297" height="198"/>

End of support and contract termination of all XENTRY Diagnosis Kit 3 systems

1. Parts Recommendations B2B Connect will suggest additional parts that may be of interested based upon the parts being selected and added to the basket. These will be added directly to the basket if selected. 2. Saving Vehicles Update If a vehicle that has been input in the search bar, is not a vehicle that is saved, there will now be an option to save this vehicle directly. This will lead to faster identification and saving of vehicles. 3. Larger Parts Thumbnails To enable more effective and efficient identification of parts, the icon thumbnails have now been made larger.

Mercedes-Benz B2B Connect – Release Letter December 2024

We have made our help page clearer so that you can find answers to your questions more quickly in the future. Our new support system also offers you faster communication channels and interaction options with our experienced support team.
<h3>Support &quot;Help required&quot;</h3>
The most frequently asked questions of each category are listed by default.
All questions about the individual products can now be found in the navigation menu. Click on a product and subcategories appear. All available questions are listed on the right.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/zu3hnr3l/1-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="399.82425307557116"/>
<h3>Support “Need more help?&quot;</h3>
Your authorized Mercedes-Benz partner is also at your disposal. The contact data of your retailer is available in the logged-in area. Or submit a support request to our support team. To do so, click on “Create a new support ticket&quot;.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/2x0f3cj4/2-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="401.05540897097626"/>
<h3>Support Create support request</h3>
The questionnaire for B2B Connect opens in the Xentry Support System (XSS). 1. Optionally and only if applicable, you can change your dealership here and grant colleagues access to your request. 2. Now select the topic for your request. 3. Depending on the topic, further information is requested. Please fill it out accordingly. 4. Now click on &quot;Submit ticket&quot;.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/ohgdf50v/3-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="385.1913477537438"/>
<h3>Support Track support ticket</h3>
Your request now appears on the main page of the Xentry Support System (XSS) under &quot;My Support Requests&quot;. Click on &quot;Details&quot; to open the request. At the same time, you will receive an automatic confirmation e-mail with a link to XSS and your request. For each new messages from our support, you will receive another e-mail with the link. In XSS, the number of new messages appears next to the bell symbol.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/1zbl2vmk/4-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="215.1793160967473"/>
 
When you open a request, you will see an overview with the status of your request and all details. Under &quot;Comments&quot; you communicate with our support team and read the messages, queries or solutions to you. Click on &quot;Add comment&quot; to reply.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/pa0jl5lo/5-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="321.7863105175292"/>
 
You can now write a message and upload attachments if necessary. Click on &quot;Submit&quot; to send your message.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/kafi12fh/6-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="200.9189640768588"/>
 
When queries are resolved or if no response is received from the requester within approx. 2 days, the request is closed. You can reopen a closed request within 7 days. To do this, click on &quot;Reopen&quot;. Or you can use the &quot;Duplicate Ticket&quot; function if your problem has not been solved.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/eyebvf02/7-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="279.5655671761867"/>

Support news

1. Print Basket The shopping basket can now be printed before completing the order. Only the selected parts with a tick in the box will be included once the print button is clicked.
2. Workshop Information Integration Workshop information is available for each part in the catalogue. To access this, click on ‘XWIS Documents’ under the part information. A window will open with the workshop documents corresponding with the selected part.* * Only users with the valid WIS time credits can access the documents.
3. Additional Parts Suggestions If a part requires additional parts for installation, this will be shown in this pop up once the part is added to the basket. The additional parts will also be placed in the basket with the originally selected part.
4. Replacement Parts If a part number has changed, the previous information will be accessible by clicking ‘View replacements’. All previous part numbers will be listed with the current part number clearly marked at the top.
5. Vehicle Data Card Enhancements The vehicle data card has been expanded to include all fluids and quantities for the vehicle. There is also more information included in the vehicle data card accessible via the blue vehicle icon available while on other pages. Information such as SA codes are now displayed for easy access.
6. New XENTRY Application Integration Wheel Alignment Online (WAO)* is now available on B2B Connect and can be found within ‘Working on the vehicle’. This application assists with wheel adjustments required on vehicles. * Valid WIS credits are required to access the application.
7. Multi-Factor Authentication To amend any company or user information, multi-factor authentication will now be required due to legal requirements. The authentication is carried out via the application ‘Ping-ID’. To access please download the application via your device’s App store, or alternatively there is also a Windows desktop version.
8. Remove Retailer There is now the ability to terminate a relationship with a Mercedes-Benz Retailer. To do so, select the site and click the ‘Remove retailer’. A pop up will appear to confirm that the relationship between Customer and Retailer will be terminated.

Mercedes-Benz B2B Connect – System Update – July 2024

Please take note of the attached information on the deactivation of the Retail Data Storage 4 Terabyte systems.

Important information for the Retail Data Storage 4 Terabyte

1. Catalog entry The catalog entry has been visually completely redesigned to simplify the beginning of your parts search. Instead of long lists, there are now search fields and dropdowns to make it easier for you to find the right part.
2. Catalog entry - Search You can certainly start your parts search using the two search fields at the top of the home page. In the first search field, start with a VIN or model. Previous entries are saved and displayed. As a result, you will be redirected to the catalog. In the second search field you can enter part numbers directly or search for keywords. The results are displayed directly. To provide the best results for your search, combine both search fields.
3. Catalog entry – series &amp; model If you do not know the series and model or looking for a special aggregate, you can use the three-stage selection within the dropdowns. First, select the appropriate division by clicking on the corresponding image. The options for aggregate, series and model are then available to you.
4. Parts catalog In addition to the catalog entry, the catalog itself has also received a visual overhaul. The main focus was on simple user navigation, including different main groups. In addition, the categories were removed and the well-known aggregate structure was included.
5. Parts catalog – Aggregates After you have entered the parts catalog, you need to navigate to the part you are looking for. First, select the corresponding aggregate in the header of the catalog. If the unit is not unique to the previously selected vehicle or model, you can select the fitting one.
6. Parts catalog – Maingroups On the left side you will now find a list of all main groups for the selected aggregate. A search bar simplifies your navigation to the desired main group. If you need more space on your screen for the drawing and parts list, you can also minimize the main group list to the numbers. By moving the mouse over the numbers, the names of the groups become visible again briefly.
7. Parts catalog – Subgroups The selection of the desired subgroup takes place in the main area of ​​the catalog and is supported by the preview of the exploded drawings. Once you have selected a subgroup, the corresponding drawing and parts list will be displayed. A change in drawings and subgroups is still maintained by using the slider that we presented to you in the last release letter.
8. Parts catalog – order type You can now change the order type in the catalog at any time. Immediate demand and stock ordering are the options available to you.
9. Parts catalog – language selection It is now possible to change the language of the parts catalog directly. All languages ​​are available to you, regardless of the language selection in B2B Connect itself. The setting only affects the elements of the parts catalog. Aggregates, main groups, subgroups and parts themselves are included. Navigation elements in the header, sidebar and footer areas as well as all website content are unaffected by this language selection. For these areas, the language can be changed in the website header.
10. Parts catalog – saving vehicles If you entered the parts catalog with a VIN that is not yet saved in your vehicle list, you can do so quickly and easily in the catalog. In the header you can click “Save” next to the VIN. In addition to document services, you can also view an order history for this vehicles. You will also be informed about upcoming service or customer service measures in the vehicle list.
11. Parts catalog – Classic vehicles In B2B Connect you can also store classic vehicles without digital data card. To do this, simply enter the VIN and, after checking that it is correct, save it in your vehicle list. You can now select and save the correct aggregates in the data card of the vehicle overview. This means you don&#x27;t have to look up the unit numbers for every repair job to get to the correct part.
12. Parts packages The parts packages are now integrated into the page navigation. The packages have the same design as the parts catalog itself. On the left you will find the main groups. You can browse these or collapse them to create more space on the screen. In the main area of ​​the window you will find the packages belonging to the main group. Selecting a package opens the included parts list. Related packages are displayed, too.
13. Paints &amp; Fluids Paints and fluids have found a new place in the navigation bar on the left side of the screen. The design of the parts catalog is retained to ensure easy operation. The main groups can be searched or collapsed. If a main group has been selected, the subgroups are displayed in the main area of the screen. By opening the subgroup, the list of paints and supplies is displayed.

B2B Connect – Release Letter May 2024

1. Quick change of exploded views Below the exploded drawing, a slider is now integrated to enable quick change of parts lists. Scrolling is possible within a main group and changes not only the drawings but also the subgroups. You can click on the corresponding image in the slider or use the arrow symbols within the exploded view. It is also possible to operate this function with the arrow keys of your keyboard. 2. Jump from the trolley to the parts list Clicking on the underlined part name will take you back to the parts catalogue. The parts list and the exploded view from which you added the part to the trolley will be displayed. For parts that are transported by other means, e.g. the search function has been added, no redirect can be provided. 3. Subgroup selection with image preview To make it easier to find the parts, we now display the exploded views in the subgroup selection. This display is available both in the type entry and in the vehicle-specific parts catalogue. 4. Filter settings in the catalogue With the help of the filter options, the parts list is adapted according to the vehicle characteristics. By removing these filters, it is also possible to display parts that were not installed in the vehicle you entered. This means that alternative parts can also be found. By default, this filter is enabled to ensure clarity of parts lists. 5. Highlighting the current navigation selection The selected category, major, and subgroup are highlighted in the dropdown of the parts list page and displayed in the centre of the list for a better overview of the current selection. 6. Checkboxes in the trolley In the trolley, checkboxes are now inserted on all levels. With the help of these checkboxes, entire shopping carts can be selected or deselected. Only selected items will be considered at checkout. If there are both selected and deselected items in a trolley, this is indicated by a &quot;-&quot; in the higher-level checkbox. 7. Sales order number in the order overview In the order history, you can now display the order number you entered at checkout as an alternative to the number assigned by the system. All you have to do is click on the change icon in the header next to &quot;Order number&quot;. 8. Delivery and pick-up time window (ETA) Delivery and pick-up time slots are displayed at checkout. Based on the availability of the ordered parts, you will be informed about the time it takes to receive the goods. The prerequisite for this is that your dealer has provided this data.