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    Frequently asked questions

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    Why am I receiving a “401 Authorization Error” even though I have just purchased a product?

    If you are already logged in and purchase a new product during an active session, your permissions may not be updated immediately within that session. As a result, a “401 Authorization Error” can occur when you try to access the newly purchased product.

    ➡️ Solution: Please log out and then log back in. After signing in again, your current permissions will be refreshed, and you should be able to access the newly purchased product.

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