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  • Questions & Answers
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    Frequently asked questions

    Product delivery and returns

    For questions relating to the delivery or return of genuine parts, please contact your preferred authorised Mercedes-Benz dealer. For questions concerning deliveries of workshop equipment and diagnostics products, please get in contact with the support teams via the button below. They will be happy to offer you assistance.

    Need more help?

    Contact your Mercedes-Benz Partner

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    Ask for help

    Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.