Product information

How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Orders - the most frequently asked questions

How do I order Mercedes-Benz GenuineParts?

You need to register at Mercedes-Benz B2B Connect first, then sign in at homepage. Then click on "Parts" and add an Mercedes-Benz authorized dealer. Once your dealer has accepted your request, you can access the whole parts catalog and place your orders. 

Can I try the applications before I order them?

No, unfortunately that is not possible. However, browsing through the individual product pages and the information provided will give you an initial impression.

Can I only use the listed ordering options?

The ordering option depends on the settings of your selected Mercedes-Benz retailer in B2B Connect. This may vary between "delivery," "pick-up," or both options.

Is it safe to purchase in other shops?

Mercedes-Benz Genuine Parts are difficult to distinguish from counterfeits. We ensure the sale of Mercedes-Benz Genuine Parts exclusively through the authorized Mercedes-Benz dealer network.

How is the parts return organised?

For questions relating to parts, deliveries and personal terms and conditions, please contact your preferred authorised Mercedes-Benz dealer by Phone: 043075142 or by Email: deirasales.parts@gargash.ae

Need more help?

Contact your Mercedes-Benz Partner

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or

Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.