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    Frequently asked questions

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    Why am I receiving a “401 Authorization Error” even though I have just purchased a product?

    If you are already logged in and purchase a new product during an active session, your permissions may not be updated immediately within that session. As a result, a “401 Authorization Error” can occur when you try to access the newly purchased product.

    ➡️ Solution: Please log out and then log back in. After signing in again, your current permissions will be refreshed, and you should be able to access the newly purchased product.

    I am encountering an issue during a diagnosis session on a vehicle (example: unsuccessful control unit update).

    Please raise a case via the XENTRY Diagnosis application after the issue is encountered by clicking on the “speech bubble” icon and following the ticket creation steps in XSS. Please select the correct service.

    My XENTRY Remote Diagnosis App is not working.

    Click "No, I need help" and describe your problem to us.

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    Repair & Maintenance Information
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    Workshop Information System (XENTRY WIS)XENTRY Operation Time (XOT)XENTRY Parts InformationDigital Service Booklet (DSB)
    Diagnosis
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