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    Frequently asked questions

    I am encountering an issue during a diagnosis session on a vehicle (example: unsuccessful control unit update).

    Please raise a case via the XENTRY Diagnosis application after the issue is encountered by clicking on the ā€œspeech bubbleā€ icon and following the ticket creation steps in XSS. Please select the correct service.

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    Workshop Information System (XENTRY WIS)XENTRY Operation Time (XOT)XENTRY Parts InformationDigital Service Booklet (DSB)
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