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    How can we help you?

    Frequently asked questions

    Who can help me with questions concerning parts, products and workshop solutions?

    For questions relating to parts, deliveries and personal terms and conditions, please contact your preferred authorised Mercedes-Benz dealer Gargash deirasales.parts@gargash.ae.

    How do I order Mercedes-Benz GenuineParts?

    You need to register at Mercedes-Benz B2B Connect first, then sign in at homepage. Then click on "Parts" and add an Mercedes-Benz authorized dealer. Once your dealer has accepted your request, you can access the whole parts catalog and place your orders.Ā 

    What are the product advantages of the Mercedes-Benz GenuineParts?

    Mercedes‑Benz GenuineParts represent the highest, rigorously tested quality standards. They are precisely matched to the respective vehicle and all other components, ensuring maximum safety and driving comfort. Thanks to their exact fit, they enable quick and easy installation and also impress with their long service life.

    What is the difference between OEM and Mercedes-Benz GenuineParts?

    Mercedes‑Benz GenuineParts are part of the official Mercedes‑Benz spare parts program. They are selected, tested, and approved by Mercedes‑Benz and precisely matched to the respective vehicle.

    OEM parts may be produced by the same manufacturers, but are offered outside the Mercedes‑Benz GenuineParts program and are not classified as Mercedes‑Benz GenuineParts.

    By choosing Mercedes‑Benz GenuineParts, you deliberately select the solution intended by Mercedes‑Benz itself – reliable, perfectly aligned, and designed to support long‑term vehicle value.

    Which Mercedes-Benz Vans spare parts can be found in our genuine parts portfolio?

    All Mercedes-Benz Vans spare parts are available on the geniune parts portfolio, e. g. suspension stuts, starter batteries, fuel filters, lighting, head lamps, rear lamps, interior air filter, wiper blades, glow plugs, propeller shafts, clutches, bumpers, sheet metal components and paneling, hoods, funders, shock absorber, windshilds, v-belts, brakes, brake pads, brake disks, oil filters, radiator, refrigerant compressor, air filter, mufflers.

    For which Mercedes-Benz Vans are genuine parts available?

    We offer genuine parts for all Mercedes-Benz models: Citan, T-Class (415, 420), V-Class,
    Vito, Marco Polo, eVito (447), Sprinter, eSprinter (639, 906,907,910) and X-Class (470)

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