Product information

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Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Separation of Mercedes-Benz Group AG (Passenger Cars & Vans) and Daimler Truck AG (Trucks & Buses)

As a customer who was previously assigned to Truck & Bus (vice versa: Car & Van), can I also get access to Mercedes-Benz B2B Connect (vice versa: Service Information Mercedes-Benz Truck) and what information does the CAC need?

For questions relating to parts divisions, please contact the Mercedes-Benz general distributor Gargash by phone 043075142 or by Email: deirasales.parts@gargash.ae

I can't find the right product/part or application. What can I do?

For questions relating to parts divisions, please contact the Mercedes-Benz general distributor Gargash by phone 043075142 or by Email: deirasales.parts@gargash.ae

How do I have to assign myself to the divisions (car, van, truck, bus) and can I assign myself as a company to all divisions?

The divisions Passenger Cars & Van (Trapo) belong together and to the Mercedes-Benz Group AG. The Truck & Bus divisions also belong together, i.e. to Daimler Truck AG. 

For questions relating to parts divisions, please contact the Mercedes-Benz general distributor Gargash by phone 043075142 or by Email: deirasales.parts@gargash.ae

Why don't I see parts and information about Truck and Bus and where can I find them?

The divisions Passenger Cars & Van (Trapo) belong together and to the Mercedes-Benz Group AG. The Truck & Bus divisions also belong together, i.e. to Daimler Truck AG. 

For questions relating to parts divisions, please contact the Mercedes-Benz general distributor Gargash by phone 043075142 or by Email: deirasales.parts@gargash.ae

Why has the price for a product/part or application changed and who can advise me?

For questions relating to parts, deliveries and personal terms and conditions, please contact your preferred authorised Mercedes-Benz dealer by Phone: 043075142 or by Email: deirasales.parts@gargash.ae

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