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    Frequently asked questions

    Who can help me with questions concerning parts, products and workshop solutions?

    For questions relating to parts, deliveries and personal terms and conditions, please contact your preferred authorised Mercedes-Benz dealer.

    How do I order Mercedes-Benz GenuineParts?

    With Mercedes‑Benz B2B Connect, you can quickly and easily research Mercedes‑Benz Genuine Parts and order them directly from your Mercedes‑Benz retailer around the clock.

    Register online and link your account with a Mercedes‑Benz retailer. Once your partner has approved the connection, the spare parts catalog will be available directly on the homepage.

    What are the product advantages of the Mercedes-Benz GenuineParts?

    Mercedes‑Benz GenuineParts represent the highest, rigorously tested quality standards. They are precisely matched to the respective vehicle and all other components, ensuring maximum safety and driving comfort. Thanks to their exact fit, they enable quick and easy installation and also impress with their long service life.

    What is the difference between OEM and Mercedes-Benz GenuineParts?

    Mercedes‑Benz GenuineParts are part of the official Mercedes‑Benz spare parts program. They are selected, tested, and approved by Mercedes‑Benz and precisely matched to the respective vehicle.

    OEM parts may be produced by the same manufacturers, but are offered outside the Mercedes‑Benz GenuineParts program and are not classified as Mercedes‑Benz GenuineParts.

    By choosing Mercedes‑Benz GenuineParts, you deliberately select the solution intended by Mercedes‑Benz itself – reliable, perfectly aligned, and designed to support long‑term vehicle value.

    Why is the Mercedes-Benz Genuine Remanufactured Parts content not visible on B2B Connect?

    The Mercedes-Benz Genuine Remanufactured Parts content on B2B Connect is currently undergoing a comprehensive revision. As a result, the content is temporarily not visible on the platform. This revision period is expected to last until the beginning of November. Once the revision is complete, the content will be available again, ensuring you have access to the latest resources and insights. We will notify you as soon as the updated content is live. Thank you for your patience as we work to improve your B2B Connect experience!

    Where can I find information on maintenance intervals and maintenance work for Mercedes-Benz vehicles?

    You can find products related to maintenance information in the menu under Product Information => Repair and Maintenance Information. Click on the individual product pages to learn more.

    Which Mercedes-Benz Vans spare parts can be found in our genuine parts portfolio?

    All Mercedes-Benz Vans spare parts are available on the geniune parts portfolio, e. g. suspension stuts, starter batteries, fuel filters, lighting, head lamps, rear lamps, interior air filter, wiper blades, glow plugs, propeller shafts, clutches, bumpers, sheet metal components and paneling, hoods, funders, shock absorber, windshilds, v-belts, brakes, brake pads, brake disks, oil filters, radiator, refrigerant compressor, air filter, mufflers.

    For which Mercedes-Benz Vans are genuine parts available?

    We offer genuine parts for all Mercedes-Benz models: Citan, T-Class (415, 420), V-Class,
    Vito, Marco Polo, eVito (447), Sprinter, eSprinter (639, 906,907,910) and X-Class (470)

    Need more help?

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    Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.