Legal Notice Information | Mercedes-Benz B2B Connect 🔗

Privacy Policy B2B Connect

1. General information on data protection

Thank you for visiting our website, (the “Website”) and for your interest in our products and services. At Mercedes-Benz Canada, protecting your privacy is very important to us. To the extent that we may collect any personal information from you via the Website, this privacy statement explains how we collect, use, and share such personal information. Please note that this privacy statement supplements our general Privacy Policy, which can be found at https://www.mercedes-benz.ca/en/legal-notices/privacy-policy and explains how we handle your personal information more generally when you interact with us. We additionally refer to the Mercedes-Benz Data Protection Policy: Mercedes-Benz Data Protection Policy.

Our Privacy Policy for the use of our websites and the Mercedes-Benz Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read in this regard the data protection provisions on the websites of those providers.

2. Name and contact details of the Privacy Officer and Data Protection Officer

2.1 MB Canada as Privacy Officer
Mercedes-Benz Canada ("Mercedes-Benz Canada"/"We")
2680 Matheson Blvd. East, Suite 400
Mississauga, ON L4W 0A5
Canada
E-mail: privacyofficer@mercedes-benz.ca

2.2 Joint Controllership with Mercedes-Benz AG

In addition, MB Canada and
Mercedes-Benz AG ("MBAG")
Mercedesstr. 120
70372 Stuttgart
Germany
E-mail: dialog@mercedes-benz.com

Data Protection Officer:
Mercedes-Benz Group AG
Group Data Protection Officer
HPC E600
D-70546 Stuttgart
Germany
E-mail: data.protection@mercedes-benz.com

and

partly also the dealers participating in B2B Connecare for individual processing operations via this website joint controllers. This concerns the processing of personal information on the one hand for services integrated via our websites as explained below in Section 3.5 and on the other hand the performance of standardized sales and aftersales market analyses as explained below in Section 3.6.

In this context, we, MBAG and partially also dealers have made special arrangements for data transmission and processing in order to set out the use of personal information for these specific purposes. In this context, MBAG provides the respective central systems (in some cases only by way of processing on behalf), coordinates central data processing at the market or cross-market level and also uses the personal information stored in central systems for its own business purposes (e.g. market analyses), while we provide the respective systems to you as part of sales or aftersales activities.

3. Collection and Processing of your Personal Information

3.1 Website visit for informational purposes

When you visit the B2B Connect website, we store certain information about the browser and operating system you are using, the date and time of your visit, the access status (e.g. whether you were able to access a website or received an error message), the usage of features on the website, any search terms you entered, how often you visit individual websites, the name of files you access, the amount of data transferred, the web page from which you accessed our website and the web page you visit after visiting our website, whether by clicking links on our websites or by entering a domain directly in the input field of the same tab (or window) of your browser in which you opened our websites. In addition, we store your IP address and the name of your internet service provider for seven days for security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud.

Personal Information is processed in order that the website may be displayed optimally.

3.2 Contact via online contact form, chat

If you contact us via our website, your details from the online contact form or chat will be processed by us for the purpose of processing the enquiry, the associated technical administration and in the event that follow-up questions arise. We may also use your information for customer administration purposes and - if necessary - for the purposes of processing and invoicing any business transactions, in each case to the extent required for this purpose.

Personal information that we process in this context is contact details provided (name, telephone number, address, reason for contact, etc.) and your email address or other information you may submit to us.

3.3 Registration, use of B2B Connect for product views and orders

In case of an order or other contract-related processing, we use your personal information to process or handle the order and other contract-related enquiries. The processing may also be conducted to resolve disputes or enforce the contractual agreement.

Personal information that we process in this context is registration data in “UMAS” (“UMAS registration data” [such as name, address, telephone, email, user name and more detailed information about which is provided in the UMAS data protection policy), order communication data, order data (product, quantity, etc.), payment and billing data and information. In case of products from WebParts, this data is provided to the WebParts shop for the purpose of processing an order.

In case of After Sales Applications and Data Content, this data will also be forwarded to MBAG for further order and contract processing.

3.4 Participation in surveys

Insofar as you participate in surveys or other similar activities you agree to participate in offered via our website, we also use personal information from you in order to conduct these.

Personal information that we process in this context is UMAS registration data, and other information that you provide in this context.

3.5 Other services integrated via the websites

In addition, we jointly use the personal information set out below with MBAG (and the dealers, if applicable) in order to provide you with certain services/dashboard views in connection with WebParts and the After Sales Applications and Data Content via our websites.

a. Create vehicles

The "Create Vehicle" application enables you to manage a vehicle on the basis of its VIN in order to simplify the use of the after sales services (including the search for vehicle spare parts and information on repair instructions, retrofitting options, fault diagnosis keys and other checklists as well as information on working hours, prices (incl. agreed conditions, if applicable) service packages and supplementary information in order to provide a precise cost estimate and efficient repair implementation, access to the Digital Service Booklet), for which further information is provided in the respective data protection policies.

In order to create and display specific vehicles in this application, the processing of your end customer's VIN and your UMAS registration data is required.

b. Order history / dealer / account

We enable you to view via our websites (i) which products have been purchased by you via WebParts and in the form of After Sales Applications and Data Content (including how long they will remain available), (ii) which dealers you have selected and (iii) which other users are registered for your organization.

The use requires the processing of your UMAS registration data as well as the registration data of other users of your organization and your order information.

c. 5*Rater

In addition, an evaluation tool is made available to you for evaluating the performance of the dealers via WebParts as well as these websites. This is intended to improve the performance of the dealers and these websites.

When you use the 5*Rater, the order number and order status (if related to a product) as well as your UMAS registration data and feedback are processed. This data will also be passed on to the dealers so that they can contact you if necessary in order to implement your feedback accordingly.

3.6 Business analyses and marketing campaigns

For market research and internal business analysis purposes, dealers and we provide MBAG with specific data relating to aftersales service transactions, including invoice number, VIN, dealer ID, information on products, parts or services sold.

When processing the data, it may be supplemented by other information known to MBAG about the transmitted vehicle, its model, series, equipment or its parts and components. As a rule, this processing is carried out to improve the quality of the data transmitted by the dealer.

The transmitted data may also be used by MBAG in anonymised form for other processing purposes, such as statistical and analysis purposes.

a. Business analyses

Based on the data provided, MBAG performs customary aftersales and business analytics evaluations for further use by the respective dealers and us (e.g. to determine how many products of a certain type have been sold in a country or to validate pricing models). MBAG uses anonymized data to conduct these tasks.

b. Marketing campaigns

We and MBAG may use and process the above data to assist dealers to promote the products and service and to conduct marketing campaigns or activities.

3.7 Newsletter

If applicable, if you subscribe to a newsletter offered on our websites, the data provided when registering for the newsletter will be used solely for the purpose of mailing the newsletter, unless you consent to its use for additional purposes. You may unsubscribe at any time by using the unsubscribe option provided in the newsletter.

3.8 Use due to legal obligation

In addition, we use your personal information if we are legally obliged to do so (e.g. storage to comply with commercial or tax retention obligations, disclosure in accordance with official or court orders, e.g. to a law enforcement agency).

4. Transfer of personal information to third parties; social plug-ins; use of service providers

a. Our websites may also contain offers from third parties. When you click on such an offer, we transmit data to the respective provider to the extent necessary (e.g. the information that you found this offer on our website and, if applicable, further information that you have already provided for this purpose on our websites).

b. If we use so-called "social plug-ins" from social networks such as Facebook and Twitter on our websites, we integrate these as follows:

a) When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you wish to use one of the networks, click on the respective social plug-in to establish a direct connection with the server of the respective network.

b) If you have a user account with the network and are logged in at the time the social plug-in is activated, the network can assign your visit to our website to your user account. If you wish to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other (Mercedes-Benz) websites with your user account unless you have also activated a social plug-in there.

c) When you activate a social plug-in, the network transmits the content that becomes available as a result directly to your browser, which integrates it into our websites. In this situation, data transfers may also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers that take place between the network and your system and your interactions on this platform are governed exclusively by the data protection policies of the respective network.

The social plug-in remains active until you deactivate it or delete your cookies. See the Mercedes-Benz Canada Privacy Policy for more information on cookies.

c. When you click on the link to an offer or activate a social plug-in, personal information may be transferred to providers in countries outside of Canada. While under the control of these providers, personal information will be subject to the laws of the jurisdiction in which they are located and thus may be accessed by government authorities in compliance with the laws of those jurisdictions. Please bear this in mind before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.

d. We also use qualified service providers (e.g. IT service providers, marketing agencies) to operate, optimize and secure our websites. We only provide personal information to them insofar as this is necessary for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests for the fulfilment of legal obligations) or if you have consented to the transfer of such data.

e. Cookies.

For information on the cookies we use on our websites, please see out Cookie Policy (here) or our Privacy Policy at https://www.mercedes-benz.ca/en/legal-notices/privacy-policy.

5. No obligation to provide

The provision of personal information by the data subjects (you, end customers) is voluntary.. However, in the event of non-provision of personal information (such as the VIN), it may be that individual services or parts thereof cannot be provided or cannot be provided properly. In individual cases, the provision may even be required by law (e.g. in the case of mandatory recalls).

6. Security

We use technical and organizational security measures in order to protect your data we have under our control/managed by us against manipulation, loss, destruction and against access by unauthorized persons. We continuously improve our security measures in line with technological developments. For more information on how we protect personal information, please see our Privacy Policy at https://www.mercedes-benz.ca/en/legal-notices/privacy-policy.

7. Deletion of your personal information

Your IP address and the name of your internet service provider, which we store for security reasons, are deleted after seven days. Storage beyond this period is possible. In this case, the IP addresses are deleted or anonymized so that they can no longer be used to identify you.

Otherwise, we delete your personal information as soon as the purpose for which we collected and processed the information no longer apply. Beyond this time frame, data storage only takes place to the extent required by law to which we or MBAG are subject. Should it not be possible to delete data in individual cases, the relevant personal information are flagged to restrict their further processing.

8. Data subjects' rights

a. Upon written request, Mercedes-Benz Canada will inform customers of the existence, uses, and disclosures of their personal information and give them access to that information, except where we are restricted from doing so by law. Customers should make clear in their request what information they would like to have access to or changed.

b. Customers can request access to their personal information in our custody or control by contacting our Privacy Officer (see “Privacy Officer” section above). If Mercedes-Benz Canada is unable to provide access to all of the personal information that we hold about a customer, we will provide the reasons for denying access to the customer.

c. Mercedes-Benz Canada will respond to all requests for access to information within 30 days from the receipt of request and at minimal or no cost to the individual. Where there is a cost associated with processing the request, we will notify the customer in advance.

d. If a customer finds that the information provided to them is inaccurate or incomplete, the customer may contact our Privacy Officer and we will amend this information, as appropriate. If we determine that it is inappropriate to amend a customer’s information, we will note this within our records.

e. Please note that we may need to retain certain information for record-keeping or legal compliance purposes and/or to complete any transactions that a customer began prior to requesting such correction.

9. Automated decisions

We will not use your personal information to make automated decisions (including profiling) about you that have legal effect on you or similarly significantly affect you.

10. Mercedes-Benz Group AG Central Access Service

With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group AG and its brands that are connected to the service. The applicable terms of use contain specific data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications.

11. Transfer of data outside of Canada

Please note that information may be stored and processed in any country where Mercedes-Benz Canada or its affiliates are located, or engages service providers. When we transfer information from or about you or your use of our products, services or websites to other countries, we will protect it as described in our Privacy Policy. By using our products, services, websites, or otherwise providing information to us, customers consent to the transfer of their information to countries outside of Canada. However, after being transferred to a foreign jurisdiction, your personal information will be subject to the laws of that jurisdiction and may be accessed by government authorities in compliance with the laws of those jurisdictions.

Status: January 2023

Legal Information

Copyright

Copyright Mercedes-Benz Canada All rights reserved. All texts, images, graphics, sound, video and animation files and their arrangements are subject to copyright and other intellectual property protection. They may not be copied for commercial purposes or distribution, nor may they be modified or used on other websites. Some Mercedes-Benz websites also contain content that is subject to the copyright rights of their providers.

Products and Prices

All products and services are based upon current information at the time of posting or programming. Although descriptions are believed correct, complete accuracy cannot be guaranteed. We reserve the right to make changes at any time, without notice or obligation, to the information contained on this website, including and without limitation to prices, specifications, equipment, colors, materials or scope of delivery or services.

Unless otherwise stipulated in the terms of sale or delivery, the prices valid on the day of delivery shall apply. For our contractual partners, the prices are non-binding recommended prices. Therefore, please ask a branch office or a contractual partner for the latest status.

Trademarks

Unless otherwise indicated, all marks displayed on our Internet sites are trademarks of Mercedes-Benz AG and used under license in Canada, including but not limited to model names, logos and emblems of the company.

No Licenses

We have sought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we must protect our intellectual property, including its patents, trademarks and copyrights. Accordingly, no license to the intellectual property of Mercedes-Benz Canada Inc. or Mercedes-Benz AG has been granted by this site. Any misuse of the trademarks or other intellectual property on this site, or any other content on this site, is strictly prohibited.

Liability

We make no warranty or representation that: (i) this website or any service or products available on this website will be available or operate in an uninterrupted or error-free manner; (ii) errors or defects will be corrected; (iii) there will be no delays or loss of transmitted information; (iv) that no virus or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system; or (v) information available on or through this website is appropriate, accurate or available for use in any particular jurisdiction. Further, the information and details on this website do not constitute any assurance or guarantee, whether explicit or implicit, regarding the condition, merchantability, suitability for certain purposes or the non-violation of laws and patents. In no event shall we or any of our subsidiaries, affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials and functions of this website, services or any linked web site, even if we are expressly advised of the possibility of such damages. To the extent the foregoing limitation of liability is, in whole or in part, held to be inapplicable or unenforceable for any reason, then the aggregate liability of us, for any reason and upon any cause of action (including, without limitation, negligence, strict liability and other actions in contract or tort) arising out of or in any way related to this website, the services, any linked web site or these terms and conditions, shall be limited to your direct damages actually incurred up to $250.

You are solely responsible to ensure adequate protection and backup of data and equipment and to take all precautions against viruses or other destructive properties.

On our website you will also find links to other sites on the Internet. We would like to point out that we have no influence on the design and content of any off-site pages or any other sites linked to our website. Your linking to any off-site pages or other sites is at your own risk.

Priority

All Terms of Use

General Terms and Conditions regarding the Use of Time Slices for Applications and Data Content for the After-Sales outside of the European Union (EU) and European Free Trade Association (EFTA) (PDF)
Terms of Use for Mercedes-Benz B2B Connect, B2B Connect App, After Sales Applications and Data Content (PDF)

Terms of Use for
Mercedes-Benz B2B Connect, B2B Connect App, After Sales Applications and Data Content

1. General information

1.1 The Mercedes-Benz B2B Connect platform (hereinafter referred to as "B2B Connect") is an information and trading platform that provides an overview of and access to repair and service information and Mercedes-Benz genuine parts.

1.2 The customers will have access to the online sales of Mercedes-Benz genuine parts, which is provided via B2B Connect. B2B Connect gives customers the opportunity to research Mercedes-Benz genuine parts independently, as well as to view prices and availability of genuine parts and order them from their Mercedes-Benz authorized service partner (“Partner”). In addition, B2B Connect offers customers further advantages such as access to sales activities of your Partner as well as order management including templates. In addition, customer will have access to a mobile version of B2B Connect, the B2B Connect App through which certain functions of B2B Connect can be used on a mobile device (hereinafter referred to as the "B2B Connect App". Besides, the customers get access, as far as available in the relevant market, to the online distribution of repair and service information, which is carried out as part of B2B Connect, including maintenance information, diagnostic solutions, workshop equipment (hereinafter referred to as "After Sales Applications and Data Content"; B2B Connect, B2B Connect App and After Sales Applications and Data Content hereinafter also jointly referred to as "Systems"). Finally, as part of B2B Connect, the customers may use an evaluation tool, which enables the customers to evaluate the Systems and the performance in this regard and provide feedback (hereinafter referred to as "5*Rater").

1.3 The provider of B2B Connect is Mercedes-Benz Canada Inc. ((hereinafter referred to as “MBC”) with registered office in 2680 Matheson Blvd. East, Suite 400, Mississauga, Ontario, L4W 0A5, Canada. The provider of the After Sales Applications and Data Content which are available for purchase and use via B2B Connect within the European Union (EU), European Free Trade Association (EFTA) or the United Kingdom is Mercedes-Benz AG with its registered office in Stuttgart (hereinafter referred to as "MBAG"). Outside of those territories the provider of the After Sales Applications and Data Content shall be MBC.

1.4 The Systems belong to and are technically supported by MBAG. The Systems are offered and intended exclusively for commercial customers, i.e. for B2B and independent contractors who carry out repair and maintenance services for motor vehicles (hereinafter referred to as "Customers"). The Customer agrees to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and any other applicable Canadian privacy laws when using the Systems. The use of the Systems by end customers and consumers is expressly not permitted.

1.5 The permission to make use of the Systems depends on the acceptance of the Customer’s application for admission (see registration process in Sec. 2.2 hereunder) which is made by an email confirming admission. In its application for admission, the Customer shall specify its organization and organization address as well as the Customer administrator’s name and email address. Additional users of an organization can solely be created by the Customer administrator. Per organization only one administrator is permitted. In addition, the Customers must belong to the authorized group of persons of the respective System. Conditions for becoming an authorized user are set out below in these terms of use (hereinafter referred to as “Terms of Use”). The sole acceptance of these Terms of Use does not imply any claim by the Customer to the provision of all the above-mentioned Systems.

1.6 These Terms of Use define the rules of use of the Systems by the Customers.

2. Technical requirements, registration and accounts, use policy, license

2.1 In order to use the Systems, Customers need a standard PC/laptop/tablet and a browser compatible with modern web standards.

2.2 To use the Systems, a registration and account creation via the UMAS system of MBAG is required. For the registration and account creation the terms of use and data protection regulations for UMAS apply. Once the Customer has created such an account and has received confirmation of it through MBAG via email, Customer is an authorized user of the B2B Connect Platform and the other Systems accessible through it. The use of other Systems, however, being subject to separate conditions, terms of use and additional data protection notices as set out below.

2.3 The Customer agrees to protect personal data in accordance with PIPEDA and all applicable privacy laws and undertakes not to disclose his account data assigned to him or his staff (e.g. his employees) to any unauthorized person (in particular anyone outside the Customer’s organization). MBC excludes any liability for the misuse of user account ID and password in the Customer´s organizational unit.

2.4 MBC reserves the right to block a Customer / a Customer’s user in the event of signs of improper use. A use shall be deemed improper in particular where a Customer uses the Systems or information provided therein outside the intended use purposes, uses the system for illegal purposes or purposes violating the rights of MBC or third parties or uses the Systems in non-compliance with additional guidelines as provided for by MBC. Accordingly, the Customer warrants that the details furnished by it to MBC in particular in connection with its application for admission under Sec. 1.5 are true and complete. The Customer undertakes that it shall notify MBC promptly of all future changes to the details given. The same shall apply with respect to all details the Customer furnishes when setting up further accounts for authorized users. Besides that, the Customer undertakes to ensure that the hardware and software employed by him in the use of B2B Connect, including work-station computers, tablets, routers, data communication systems and so forth are free from any viruses, worms, Trojan horses, etc. With regard to any data uploaded by the Customer, the Customer undertakes to ensure that he is the holder of all rights in the uploaded data and may freely dispose over the use, including that the uploaded data is not encumbered with third-party rights, which stand opposed to such a use.

2.5 Subject to Customer’s compliance with these Terms of Use, MBC or its content providers grant Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use of B2B Connect, B2B Connect App and After Sales Applications and Data Content for its own commercial purposes. All rights not expressly granted to Customer in these Terms of Use are reserved and retained by MBC or its licensors. The Customer is not entitled to allow third parties outside of its organization access to B2B Connect. This does not apply to third parties performing operational tasks on behalf of the Customer in connection with the use of DSB. Customer may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of B2B Connect, B2B Connect App or After Sales Applications and Data Content without MBC’s express written consent.

2.6 In case that MBC and/or Customer are located within the European Union (EU) or Canada, the Mercedes-Benz Platform rules as provided together with these Terms of Use as Annex 1 shall apply.

3. Availability of the services

3.1 There may be interruptions in availability due to maintenance required for the website and B2B Connect App. Interruptions in availability may occur due to force majeure or other causes beyond the control of MBC.

3.2 MBC points out
1) that it is technically impossible to make the Systems available free of errors of any kind and that the provider therefore assumes no responsibility whatsoever,
2) that errors can lead to temporary shutdown of the Systems,
3) that the availability of the Systems is dependent on conditions and performance beyond the control of MBC, such as transmission capacity and telephone links between the various parties involved. MBC is not responsible for disruptions falling within this area.

3.3 The use of the Systems is at the Customer’s sole risk. The use of the Systems is provided to the Customer on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Neither MBC nor MBAG warrant that the Systems will be uninterrupted, timely, secure, or error-free, nor do we warrant that the information that may be obtained from the use of the Systems will be accurate or reliable.

4. Mandatory instructions for use for B2B Connect, B2B Connect Seller Center and XENTRY Support System

B2B Connect provides a service that allows the Customer to collect vehicle data based on the vehicle identification number (“FIN/VIN”) to enable quicker location of parts and technical information matching the respective end-customer vehicle. By accepting these Terms of Use, the Customer agrees to provide the end-customer with all relevant information and ensure that Customer is entitled to use personal data of an end-customer in this context in accordance with applicable laws, especially with regard to the VIN of the end-customer vehicle, the vehicle registration number and the end-customer name, if applicable and such data being entered.

Customer may create a support ticket within the XENTRY Support System and include a pre-selected Mercedes-Benz authorized partner by granting such authorized partner access to the support request.

In this case, the Customer may select the names of the employees of the Mercedes-Benz authorized partner by using a predefined menu within the XENTRY Support System, so that such authorized partner may be informed about the support request and is able to follow or comment on it. MBAG assumes no responsibility for the use of the B2B Connect Seller Center (“Seller Center”) or the XENTRY Support System by a Mercedes-Benz authorized partner or for comments or other support provided by the Mercedes-Benz authorized partner to the Customer.
Such support is provided only in the relationship between the Customer and the Mercedes-Benz authorized partner and exclusively under the responsibility of the Mercedes-Benz authorized partner.

Furthermore, the Mercedes-Benz authorized partner can create support tickets on behalf of the Customer. The Mercedes-Benz authorized partner can select the names of the employees of the Customer's operation by using a predefined menu within the system. The selected employee(s) of the Customer's operation will receive the support ticket assigned to them for their information, which the Mercedes-Benz authorized partner has created for the Customer.

The Customer must ensure that this process is transparent and that all data protection requirements, particularly regarding access to and processing of personal data, are met. Neither MBC nor Mercedes-Benz AG assume liability or responsibility for the Customer's compliance with these obligations.

Section 11 shall, however, remain unaffected.

5. Further provisions for the use of WebParts

5.1 However, in order to purchase parts via B2B Connect, the Customer will have to accept separate terms of use and privacy policies of the Mercedes-Benz authorized partner, and be activated for online ordering by the respective Mercedes-Benz authorized partner. Afterwards, Customer will be able to purchase parts directly via B2B Connect from Mercedes-Benz authorized partners. Such a purchase will be based on general terms and conditions and data protection provisions or notifications of the Mercedes-Benz authorized partner, which is the contracting partner of the Customer. Payment will be executed separately and be governed by the general terms and conditions of the Mercedes-Benz authorized partner.

5.2 Customer can select parts from the Mercedes-Benz authorized partners and collect them in a so-called shopping cart by clicking on the button "Add to cart".

5.3 The offering of parts shall not constitute any legally binding offer within the meaning of Canadian common law principles, but rather merely constitute an invitation to tender bids to the Mercedes-Benz authorized partners („invitatio ad offerendum“). Where a Mercedes-Benz authorized partner and a Customer have not made any agreement to the contrary, by clicking the button “send order” Customer submits a binding application to purchase the parts and a contract shall be deemed formed at such time as the Mercedes-Benz authorized partners accept the order of a Customer by forwarding an order acceptance. The order acceptance may either be sent by Mercedes-Benz authorized partner in electronic form or generated in B2B Connect itself. In this respect, MBC only acts as messenger of receipt for the respective declarations of intent. Before submitting the order, the Customer can change and view the data at any time.

5.4 Before sending an order, Customer must check whether the selected item(s) fit the respective vehicle. Mercedes-Benz authorized partner may provide the Customer via B2B Connect with information on the estimated time of arrival of the ordered parts.

5.5 When ordering parts from the Mercedes-Benz authorized partner via B2B Connect, company data of the Mercedes-Benz authorized partner will be displayed in the system, as well as corresponding discount information from their Mercedes-Benz authorized partner. When ordering parts Mercedes-Benz authorized partner will receive order details ((number of) ordered parts, order number) including company details (organization name and address, user name, email, phone number) referring to the Customer and the relevant transaction. This information is used for online parts ordering and associated measurement of market acceptance and further development of the system.

5.6 Certain information with regard to Customers transaction as executed via B2B Connect will be provided to MBC to be displayed to Customer within B2B Connect, including the order history, specific information of purchased parts, etc.

5.7 Further information regarding the processing of the Customers’ personal data which is forwarded to the Mercedes-Benz authorized partner in order to enable the purchase of parts, may be set out in the privacy policy or related terms of the respective Mercedes-Benz authorized partner.

5.8 The Mercedes-Benz authorized partners, MBC and MBAG assume no liability whatsoever for missing or incorrect information such as, for example, on installation, prices and discounts as well as information on the estimated time of arrival and information within the scope of the return process. The availability of parts as well as the information on the estimated time of arrival shown is based on experience and is not binding.

6. Further provisions for the use of B2B Connect App

6.1 The B2B Connect App enables the mobile use of specific B2B Connect functions on mobile devices in the workshop. Users can log in into the B2B Connect App using the same credentials as for the current B2B Connect web platform. The B2B Connect App provides for example the additional function of a VIN scan, with which a VIN can be recorded directly via the camera of the mobile device without manual entry into B2B Connect so that for example matching spare parts under consideration for the corresponding model are displayed directly in the B2B Connect App. The B2B Connect App also allows the user to scan a part directly on the vehicle using the smartphone’s camera, providing the user with a list of best matches. This works only for visible parts.

6.2 Customer can select parts and collect them in a so-called shopping cart by clicking on the button "Add to basket". The shopping cart in the app is synchronised with the B2B Connect shopping cart on the website. The ordering process remains unchanged.

6.3 The use of the B2B Connect App through Customers is governed by the terms for B2B Connect as set forth hereunder.

7. Further provisions for the use of After Sales Applications and Data Content

7.1 If MBC is located within the European Union (EU), European Free Trade Association (EFTA) or the United Kingdom, when ordering After Sales Applications and Data Content via B2B Connect, Customer will purchase the respective services directly from MBAG. If MBC is located outside of the European Union (EU), European Free Trade Association (EFTA) or the United Kingdom, After Sales Applications and Data Content will be purchased from MBC. For the actual purchase of After Sales Applications and Data Content the general terms and conditions including related data protection provisions and notifications of MBAG or MBC will apply.

7.2 Customer can select After Sales Applications and Data Content and collect them in a so-called shopping cart by clicking on the button "Add to basket".

7.3 The offering of After Sales Applications and Data Content shall not constitute any legally binding offers within the meaning of Canadian common law principles, but rather merely constitute an invitation to tender bids („invitatio ad offerendum“). Where MBC or MBAG and a Customer have not made any agreement to the contrary, by clicking the button “confirm order and pay” Customer submits a binding application to purchase the After Sales Applications and Data Content and a contract shall be deemed formed at such time payment was successful and as MBC or MBAG accepts the order of a Customer by forwarding an order acceptance. The order acceptance will be sent in electronic form. In this respect, MBC only acts as messenger of receipt for the respective declarations of intent. Before submitting the order, Customer can change and view the data at any time.

7.4 Information regarding the processing of the Customers’ or Customer’s customers personal data through MBAG or MBC in the context of providing the After Sales Applications and Data Content is set out in the specific data protection regulations for After Sales Applications and Data Content.

8. Further provisions for the use of 5*Rater

8.1 When using the 5*Rater to rate the performance of a Mercedes-Benz authorized partner, certain information of the Customer, including Customer company name and purchase related information, will be forwarded to MBC and the Mercedes-Benz authorized partner that is concerned by the evaluation of the Customer in accordance with applicable privacy laws.

8.2 Further details on how the information is used by MBAG, MBC or the Mercedes-Benz authorized partner is set out in the privacy policy for B2B Connect.

9. Copyright and database rights

9.1 All content included in or provided by the Systems, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data collections are all subject to copyright and other intellectual property laws. They may not be copied, either for commercial purposes or for redistribution, nor may they be modified and used on other websites. Some material is subject to the copyright of those parties who have made such material available.

9.2 Customers may not systematically extract and/or reuse essential parts of the Systems without explicit written permission from In particular, they may not use data mining, robots or similar data collection and extraction programs to extract any essential parts of the Systems for reuse (whether once or several times) without the explicit written permission of MBAG. Furthermore, Customers may not create and/or publish its own database containing essential parts of the Systems without the explicit written permission of MBAG.

10. Claims from intangible property rights

MBAG respects the intangible property rights of third parties. If a Customer is of the opinion that its intangible property rights have been used in a way that gives cause to fear an infringement, it has to follow the procedure for notifying MBC / MBAG of an infringement.

11. Liability

11.1 MBC always endeavours to ensure that the Systems are available without interruption and that transmissions are error-free. However, due to the nature of the Internet this cannot be guaranteed. Access to the Systems by the Customer may also be interrupted or restricted occasionally to enable repairs, maintenance or the introduction of new equipment. MBC will attempt to limit the frequency and duration of any such temporary interruptions or restrictions.

11.2 You expressly understand and agree that, to the extent permitted by applicable law, neither MBC nor MBAG will be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of or inability to use the Systems or these Terms of Use (however arising, including negligence).

11.3 You specifically understand and agree that neither MBC nor MBAG shall have any liability or responsibility to you for parts pricing or errors in pricing, discounts, delays in shipments, returns or refunds, or the calculation, collection or remittance of sales or other taxes. The availability of parts as well as the information on the estimated time of arrival shown is for information purposes only and is not binding.

11.4 Insofar as the liability of MBC is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

11.5 You agree to defend, indemnify, and hold MBC and its parent and affiliates and directors, officers, employees, agents, successors and assigns, harmless against all claims (including third-party claims), liabilities, losses, damages, costs and expenses of any nature (including but not limited to legal fees and costs on a full indemnity basis) arising out of or resulting from your use of the Systems or a breach of these Terms of Use.

11.6 With regard to the actual provision of purchased After Sales Applications and Data Content, the respective general terms and conditions of either MBC or MBAG apply.

12. Links to other websites

12.1 For links to other websites that are not operated by MBC and the content located on such a website, MBC has no possibility to control the content of this website, as it is completely independent from MBC.

12.2 For this reason, MBC does not accept any responsibility for the contents of these websites and the consequences of their use by visitors to these websites. Accessing all websites accessible via links is at the Customer's own risk.

12.3 Other websites may have a link to the websites of MBC. Such a link requires the prior consent of MBC.

12.4 The terms of use there apply to the services of the websites of the links provided by the provider to the MBC products.

13. Changes to the Terms of Use

13.1 MBC is entitled to change the functions provided through B2B Connect (including B2B Connect App and After Sales Applications and Data Content) contents if such a change would not require a change to these Terms of Use. MBC shall notify Customer in textual form (e.g. e-mail) at least one month prior to such change.

13.2 MBC shall be entitled to amend these Terms of Use to the extent such a change is neutral or beneficial to Customers unilaterally at any time. Otherwise, MBC shall notify Customer in textual form at least six (6) weeks prior to such a change. If Customer does not object to such changes in textual form within four (4) weeks after having received such a notification the proposed changes shall become binding upon the parties six (6) weeks after the notification. MBC shall notify the Customer of the effect of not objecting to such changes together with such a notification. Customer shall have the right to object to such changes. If Customer objects, MBC shall have the right to terminate the Customers use of the Systems affected by such a change for cause.

13.3 With regard to the actual provision of purchased After Sales Applications and Data Content, the respective general terms and conditions of either MBC or MBAG apply.

13.4 Section 14 shall remain unaffected hereof.

14. Term and Termination

14.1 These Terms of Use commence on the acceptance of them and continue upon termination (written form suffices with regard to all terminations under this § 13).

14.2 The Customer may terminate these Terms of Use anytime with a notice period of four weeks by which its right to use B2B Connect and B2B Connect App ends accordingly. With regard to the actual provision of After Sales Applications and Data Content, the respective terms and conditions apply.

14.3 MBC may cease providing B2B Connect and B2B Connect App and may terminate Customer’s right to use with a notice period of four weeks. With regard to the actual provision of After Sales Applications and Data Content, the respective terms and conditions apply.

14.4 Either Party may immediately terminate these Terms of Use for cause, such as where a Party commits a material breach of these Terms of Use.

14.5 A termination for cause shall in particular be possible in case of discontinuation of the main license. MBC’s rights to provide B2B Connect and B2B Connect App to the Customer derive from an agreement between MBAG and MBC. MBC may therefore terminate these Terms of Use without prior written notice to the Customer if its own rights to provide B2B Connect and B2B Connect App are terminated / not continued by MBAG.

14.6 On termination, all related rights and obligations under these Terms of Use immediately terminate, except that the Customer will remain responsible for performing all of Customer’s obligations in connection with transactions entered into before termination and for any liabilities that accrued before or as a result of termination.

15. Place of jurisdiction and applicable law

15.1 Differences of opinion and disputes arising from these Terms of Use shall be governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

15.2 The sole place of jurisdiction is the registered seat of MBC, which is located in Mississauga, Ontario.

16. Final provisions

16.1 In the event of a violation of these Terms of Use, MBC is further entitled to exercise its rights at every opportunity in which the Customer violates these Terms of Use.

16.2 If any provision of these Terms of Use is invalid, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

16.3 The invalidity of a provision shall not affect the validity of the other provisions of these Terms of Use. Should this case occur, the provision shall be replaced by another legally admissible provision that corresponds to the meaning and purpose of the invalid provision, in accordance with Canadian law.

17. No waiver

17.1 The failure by MBC to enforce any right or provision of these Terms of Use will not constitute a waiver of future enforcement of that right or provision.

Annex 1: Platform Rules

1. General Platform Rules

MBC reserves the right to block Partners or Customers (hereinafter together also referred to as “Users” or “User”) or take other appropriate measures in the event of signs of improper use of B2B Connect or use that violates the applicable contractual provisions. In particular, such use shall be deemed to be improper if User uses B2B Connect or information provided therein for purposes other than those for which they were intended, uses it for purposes that are illegal or violate the rights of MBC or third parties, or uses B2B Connect in non-compliance with other guidelines provided by MBC.

User warrants that all information provided to MBC and other Users will be true, accurate and complete at all times and in compliance with all legal requirements and applicable contractual provisions. User undertakes to inform MBC without delay of any future material changes to the information provided to MBC that are relevant to the contractual or usage relationship.

In particular, B2B Connect may not be used for the dissemination of information that meets the following criteria: racist, inhuman slogans; the provision of false or otherwise incorrect information; information that is offensive, abusive, harassing, hateful, obscene, threatening or otherwise objectionable; information that violates legal requirements or with which applicable requirements are not sufficiently observed or implemented (e.g. in the case of labelling or transparency obligations); information whose provision or dissemination constitutes a criminal offence or misdemeanor; information the provision or dissemination of which constitutes a criminal offence or an administrative offence.

If information provided violates the applicable terms of use of B2B Connect and MBC becomes aware of it (e.g. through a report from a Customer, Partner or other third party), MBC reserves the right to immediately (if necessary) block or delete the corresponding content and to take all further necessary steps.

If necessary or appropriate, the following measures will be taken depending on the severity, frequency and number of the violation(s):

temporary or permanent deletion of content;
temporary blocking of a User account or User access;
inactivation of the User account or User access for 3 months;
permanent blocking of the User account and all associated content;
permanent blocking of the User account and all associated content and inclusion of the access data, in particular the specified e-mail address and other master data for identifying User, on a blacklist with the consequence that a new User account or content cannot be created;

To the extent legally required, User will be informed of MBC's decision and given the opportunity to comment. After further commenting (or in the absence of any such comments), MBC will reconsider the decision and make a final decision on how to handle the affected content. Depending on the case, additional moderation measures as described in the relevant terms of use for B2B Connect will be applied. User will receive a notification/email about the moderation decision made, including a justification.

Complaints that cannot be resolved through the processes described above can be submitted to the relevant governing entity in accordance with by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Where necessary, information regarding access to an out-of-court dispute resolution body will be made available at the B2B website under “legal notice”. Irrespective of the involvement of such a body, recourse to the competent courts is always possible.

2. Contact points

For inquiries about content on B2B Connect, User can use the contact points that he/she can find on the B2B website under "Provider / Data privacy". When contacting MBC, User should always specify his/her inquiry by stating what his/her inquiry refers to, why User contacts MBC in this regard and how MBC may help User with his/her inquiry.

2.1 Illegal contents

If User wishes to report illegal content and violations of the applicable terms of use of B2B Connect, User can refer to the contact form as provided at the B2B website under "Provider / Data privacy". When contacting MBC, User should always specify his/her inquiry by stating, for example, why User believes a certain content is illegal or violates certain regulations, where such content can be found, and when User found it.

2.2 Complaints and questions against a decision

If User wishes to contact MBC with a complaint against a decision made against him/her as described above, User should refer to the contact form as provided at the B2B website under "Provider / Data privacy".

(May 2025)

Provider