Simple solutions for common questions.

  • Questions & Answers
  • Questions & Answers
  • Global Training Center

    How can we help you?

    Frequently asked questions

    Which user ID shall I use to sign in to Mercedes-Benz B2B Connect?

    Please use your existing Mercedes-Benz user ID and password for the Passenger Car & Van division for Mercedes-Benz B2B Connect.

    How can I register for the XENTRY Shop?

    You can access the XENTRY Shop directly via the relevant product pages in the product information. If you do not yet have access to the XENTRY Shop, you will be automatically redirected to UMAS, where you can request access.

    What shall I do if I am unable to sign in with my login data?

    You can change and reset your password independently. Please follow the instructions of Identity & Access Management  Link: https://login.mercedes-benz.com/ during login with your user ID.

    If you have forgotten your User ID, please contact your Mercedes-Benz partner or click on "Create a new support ticket" at the bottom of this page.

    I received an email that my account has been suspended and will be deleted soon, what should I do?

    Do you still need your User ID?
    If you still need this UserID, your user's login status must be reset. This can be done by your responsible market administrator or you click on “Create a new support ticket” further down on this site.

    Do you Forgot your password?
    If you have forgotten your password, your responsible market administrator can reset your password. Please enter your user ID, first and last name, e-mail address as well as the company name including address in your request.
    You will then be asked to enter a unique e-mail address during the first registration and to verify it. Only then can you continue working. In the future, you will be able to reset your password yourself via an e-mail process.

    Are you an administrator in your organization?
    Then please remember to define your after-sales business partner via UMAS and the selection of corporate management.

    I have received an email that my account will be blocked soon, what should I do?

    Do you remember your password?
    Then please log in to any Daimler application and your account will remain active.
    You will then be asked to enter a unique e-mail address during the first registration and to verify it. Only then can you continue working. In the future, you will be able to reset your password yourself via an e-mail process.

    Do you forgot your password?
    Then your password must be reset. To do so, please contact your market administrator or you click on “Create a new support ticket” further down on this site, stating your user ID, first and last name, e-mail address and company name including address.
    You will then be asked to enter a unique e-mail address during the first registration and to verify it. Only then can you continue working. In the future, you will be able to reset your password yourself via an e-mail process.

    Are you an administrator in your organization?
    Then please remember to define your after-sales business partner via UMAS and the selection of company management.

    Need more help?

    Contact your Mercedes-Benz Partner

    Please log in or create an account to view the contact details.

    or

    Ask for help

    Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.