Read the latest news about Mercedes-Benz B2B Connect ➨ Current issues on the central online platform for your workshop business ★ always up-to-date

News I B2B Connect 🔗 I Mercedes-Benz

Do you use one or more of our XENTRY applications (e.g., XENTRY WIS, XENTRY Tips, XENTRY Parts Information)? Then you benefit from enhanced security with every access, as the use of multi-factor authentication (MFA) is now mandatory. This ensures targeted protection of your data and ours against unauthorized access. To access a XENTRY application, you will need:
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<li data-type="DISC"><section>
Username and password
</section></li>
<li data-type="DISC"><section>
Authentication app (smartphone or Windows desktop) or USB security key
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</ul>
Important note regarding logging into XENTRY Diagnosis (XD): Starting with XD Release 03/2026, logging into XENTRY Diagnosis will only be possible online. Offline login will no longer be supported after this date. After successful online registration in XENTRY Diagnosis, the diagnostic device can also be used without an internet connection. This means that users performing Service24h assignments or working outside the workshop must ensure that an active Internet connection is available at the time of registration. We therefore recommend using a mobile hotspot for these scenarios. Further information and the option to set up MFA can be found in our <a rel="noopener" href="https://b2bconnect.mercedes-benz.com/gb/campaign/mfa-guide" target="_blank">MFA Guide</a>.

Now mandatory: multi-factor authentication for XENTRY applications

We are starting the new year with a comprehensive update. In addition to a new library in the help section with lots of helpful explanatory videos, there are further improvements that will make working with B2B Connect easier for you: 
<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/u2tne1zb/ic30-release-en-short.mp4" target="_blank" title="IC30 Release EN Short"><img src="https://b2bcfrontdoor.azurefd.net/prod/media/5z0h55xx/news-release-30.jpg?rmode=max&amp;width=673&amp;height=378" alt="" width="673" height="378"/></a>
 
 Explanatory videos The new video library in the help section offers concise, clear explanatory videos on numerous functions and topics related to B2B Connect. The range of videos on offer is constantly being expanded—it&#x27;s worth checking back regularly. <a class="link link--quinary link--inline link--justify-content-flex-start link--align-items-center" href="/[market]/help/how-to-videos" target="_blank" rel="" data-qa="">To the video library</a>
 XENTRY Diagnosis Kit 5 The latest version sets new standards in terms of efficiency and future-proofing with a powerful processor, more robust housing, and a larger, anti-glare display. You can find all the details on the new product page and order the device now. <a class="link link--quinary link--inline link--justify-content-flex-start link--align-items-center" href="/[market]/workshop-solutions/diagnosis/xentry-diagnosis-kit-5" target="_blank" rel="" data-qa="">Learn more</a>
 Reviewing DSB entries To avoid errors, new entries can now be checked again before saving. Please note: Corrections can only be made up to 14 days after saving. For later changes, please contact support. <a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/inccw52d/8-en-activate-and-use-dsb.mp4" target="_blank" title="8 EN Activate And Use DSB">Watch video</a>
 Mercedes-Benz Global Training You will now find a link to the Mercedes-Benz Global Training Center on the help page. There you can deepen your specialist knowledge of B2B Connect with comprehensive, official training courses. <a rel="noopener" href="https://learningsystem.mercedes-benz.com/" target="_blank" title="Global Training Center">Learn more</a>

Improvements in January 2026

<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/dn1jew2i/ic29-xpi-release-en-neu.mp4" target="_blank" title="IC29 XPI Release EN (Neu)"><img src="https://b2bcfrontdoor.azurefd.net/prod/media/r5smbu5k/news-release-29.jpg?rmode=max&amp;width=632&amp;height=355" alt="" width="632" height="355"/></a>
 
We are pleased to present a major change that has been frequently requested. Our completely revised parts catalogue provides numerous familiar functions to help you find the right part even faster. We have also made improvements in several other areas. New parts catalogue The new catalogue has a number of improvements in store for you. These include special catalogues, comprehensive information and 3D images that make it easier to find the required area. <a rel="noopener" href="https://b2bconnect.mercedes-benz.com/gb/campaign/xpi" target="_blank">Videos on the individual functions</a> Retailer response to order comments Your retailer can respond to your comment on an order. You will find the response in the order details. We will also notify you by email. Display of known bugs when creating tickets When you start a new support request, we will first show you any known issues that we are already working on. If your issue is not listed, you can submit your request.

Improvements in November 2025

In five short videos, you&#x27;ll learn how to find and purchase the right products in the area of repair and maintenance information, so you can get started quickly. You&#x27;ll also find out which types of access are required and how you can use the XENTRY Combo Package to access technical information in a cost-effective and needs-based way.

How to easily find and purchase repair and maintenance information (Videos)

1. Return Process Parts You can request return of parts online via B2B Connect. Depending, if your preferred dealer allows, you can fill out a return form in the order history of B2B Connect. Please note, that a reference to the order is required. Either the delivery number or the order number needs to be added. You can ask for return out of a successful order. Therefore, you need to select the parts you want to return. You can also place a return by the free form in the return tab of the order history. Please be aware, that here it is only possible to return one part. Please use the form multiple times, if you want to return more than one part. 2. Add Parts Campaing in news section from B2B Connect – Special offer for parts! Now you can see the special offers for parts in B2BConnect inside the news section as well as the banners and special offer pages. 3. Extend Limitation of parts Happy to announce, that we improved the order limits of one part in B2B Connect. This was highly recommended by the users. The new limit for one part is now 9999. Previously it was only 200. 4. Adopts thumbs up /down widget To develop the platform in the right direction, we are dependent on your feedback. Therefore, we integrated the thumb up/down widget on every page of B2B Connect a while ago. Now, we improved the design and changed the content slightly. We are happy to receive even more of your thoughts and ideas about B2B Connect.

B2B Connect – Release Letter September 2025

The new release includes four new features that make your daily work easier. For example a structured, user-friendly return process in B2B Connect and an extended order limitation.
<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/ryfnolyq/release-increment-28-en-neu.mp4" target="_blank" title="Release Increment 28 EN (Neu)"><img src="https://b2bcfrontdoor.azurefd.net/prod/media/gn4drxtx/release-28-releasevideo.png?rmode=max&amp;width=541&amp;height=387" alt="" width="541" height="387"/></a>
 
You can also read about all the changes in the <a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/oh1f55kl/increment-27-releasenotes-en_uk.pdf" target="_blank" title="Increment 27 Releasenotes EN UK">release letter</a>.

In the video: Improvements at a glance

The Terms of Use for Mercedes-Benz B2B Connect have been updated. These changes are part of our ongoing commitment to improve your experience, enhance security, and ensure clarity on how our services operate. The main changes include the Introduction of terms related to new upcoming platform features and functionalities. We encourage you to read the updated <a href="https://b2bconnect.mercedes-benz.com/au/legal/terms-of-use">Terms of Use</a> in their entirety to familiarize yourself with the new provisions. We value your partnership and thank you for being a part of the Mercedes-Benz B2B Connect community.

Update of Mercedes-Benz B2B Connect Terms of Use

1. New Shopping Basket
<ul style="list-style-type:disc">
<li data-type="DISC"><section>
We&#x27;ve redesigned the shopping cart to make ordering even easier.
</section></li>
<li data-type="DISC"><section>
The presentation is now clearer, and all items can be ordered in one step - regardless of whether they are parts for different vehicles or from different dealers. Individual articles, dealers or vehicles can be flexibly deselected and thus excluded from the ordering process.
</section></li>
<li data-type="DISC"><section>
Non-parts such as diagnostic tools, digital products or equipment can now be found bundled and clearly sorted in the new &quot;Workshop Supplies&quot; tab.
</section></li>
</ul>
2. My open support tickets
<ul style="list-style-type:disc">
<li data-type="DISC"><section>
Keep track of your support requests!B2B Connect provides you with a central overview of all your support inquiries.
</section></li>
<li data-type="DISC"><section>
You can access it via the link in the support module on every help page.
</section></li>
</ul>
3. VIN in order history
<ul style="list-style-type:disc">
<li data-type="DISC"><section>
The VIN is now visible in your order history! To help you identify the desired order more quickly, we’ve added the Vehicle Identification Number (VIN) to the order history overview.
</section></li>
</ul>
4. Feature Hints – Order number switch
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<li data-type="DISC"><section>
Feature hints (automated tooltips) to point out and explain in an efficient way the functionality of a feature inside B2BConnect. The aim is to make it more understandable for our IOs.
</section></li>
<li data-type="DISC"><section>
The main purpose of the feature hint is to underline not only the new features but also the ones that have been not used for some time.
</section></li>
</ul>

Mercedes-Benz B2B Connect – Release Letter June 2025

Dear users of XENTRY Support System, We&#x27;re kicking off a Product Discovery to explore how we can improve XENTRY Support System – and we want to learn directly from you, the people who use it every day. Interested in sharing your experiences with us? Then sign up for our contact pool. We’ll reach out to you for a short interview, a survey, or a usability test (duration: approx. 30 min). <a rel="noopener" href="https://xentry.mercedes-benz.com/mbas/public/dwpurl/Make-XENTRY-Support-System-better" target="_blank">Join now</a>

Help us make XENTRY SUPPORT SYSTEM even better – we need your input!

1. Re-designed RMI product pages
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<li data-type="DISC"><section>
The Repair and Maintenance Information product pages have been fully redesigned.
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<li data-type="DISC"><section>
Content is now more easily accessible through an improved layout.
</section></li>
<li data-type="DISC"><section>
Pages are now mobile-optimised, making it easier to view the information on more devices
</section></li>
</ul>
2. Multi-factor Authentification
<ul style="list-style-type:disc">
<li data-type="DISC"><section>
Multi-factor Authentication is now required when using our XENTRY applications (e.g. XENTRY WIS, XENTRY Tips, XENTRY Parts Information)
</section></li>
<li data-type="DISC"><section>
Enhanced security with every access, protecting your data and ours against unauthorised access.
</section></li>
<li data-type="DISC"><section>
To access a XENTRY application, you will need:
<ul style="list-style-type:disc">
<li data-type="DISC"><section>
Username and password
</section></li>
<li data-type="DISC"><section>
Authentication app (smartphone or Windows desktop) or USB security key
</section></li>
<li data-type="DISC"><section>
Further information to set up MFA can be found in our MFA Guide.
</section></li>
</ul>
</section></li>
</ul>

Mercedes-Benz B2B Connect – Release Letter April 2025

1. Parts recommendations: Jump to the drawing With our last release, we implemented the parts recommendation modal in the parts catalogue. To make it even easier to identify the parts that are suggested to you, we have linked the drawing. If you click on the underlined name of a part, you will be navigated to the corresponding subgroup and drawing in the catalogue. The selected part is highlighted. 2. Parts campaign on landing page To place your dealer&#x27;s parts campaigns even more prominently, they are now displayed directly above the vehicle list. This means you can see immediately after logging in to B2B Connect whether your dealer is running a campaign with discounted prices for you. The dealer also has the option of informing you about other campaigns. To be able to see the information, you must select the relevant dealer. 3. XENTRY Tips with VIN If you open XENTRY Tips via the ‘Work on vehicle’ page, the VIN is transmitted directly. This allows you to continue working directly in the vehicle context in XENTRY Tips. 4. Export of the basket It is now possible to export the parts shopping basket in B2B Connect. The available formats are PDF, XLSX and XFR. All parts that have been selected are always exported. If a part is not ticked, it will not appear in the export. 5. Simplified dealer selection If you do not yet have a retailer relationship in B2B Connect, you can select your desired retailer directly via the header. For users with an existing retailer relationship, the selection for additional retailers remains available under Account &gt; Retailer. 6. DSB headlamp check In the service entry for Service A, B or an intermediate service, the headlamp check is now a separately listed activity. If you have performed this, you must tick the corresponding checkbox in the DSB. 7. Promotion Video on public landing page As you probably already saw when you logged in, a promo video has been integrated into the public homepage of B2B Connect. The video appeals to interested parties and new users of B2B Connect.

Mercedes-Benz B2B Connect – Release Letter February 2025

Please take note of the attached information letter on the end of support and contract termination of all XENTRY Diagnosis Kit 3 systems. <img src="?rmode=max&amp;width=296&amp;height=197" alt="" width="296" height="197"/><img src="?rmode=max&amp;width=297&amp;height=198" alt="" width="297" height="198"/>

End of support and contract termination of all XENTRY Diagnosis Kit 3 systems

1. Parts Recommendations B2B Connect will suggest additional parts that may be of interested based upon the parts being selected and added to the basket. These will be added directly to the basket if selected. 2. Saving Vehicles Update If a vehicle that has been input in the search bar, is not a vehicle that is saved, there will now be an option to save this vehicle directly. This will lead to faster identification and saving of vehicles. 3. Larger Parts Thumbnails To enable more effective and efficient identification of parts, the icon thumbnails have now been made larger.

Mercedes-Benz B2B Connect – Release Letter December 2024

We have made our help page clearer so that you can find answers to your questions more quickly in the future. Our new support system also offers you faster communication channels and interaction options with our experienced support team.
<h3>Support &quot;Help required&quot;</h3>
The most frequently asked questions of each category are listed by default.
All questions about the individual products can now be found in the navigation menu. Click on a product and subcategories appear. All available questions are listed on the right.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/zu3hnr3l/1-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="399.82425307557116"/>
<h3>Support “Need more help?&quot;</h3>
Your authorized Mercedes-Benz partner is also at your disposal. The contact data of your retailer is available in the logged-in area. Or submit a support request to our support team. To do so, click on “Create a new support ticket&quot;.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/2x0f3cj4/2-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="401.05540897097626"/>
<h3>Support Create support request</h3>
The questionnaire for B2B Connect opens in the Xentry Support System (XSS). 1. Optionally and only if applicable, you can change your dealership here and grant colleagues access to your request. 2. Now select the topic for your request. 3. Depending on the topic, further information is requested. Please fill it out accordingly. 4. Now click on &quot;Submit ticket&quot;.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/ohgdf50v/3-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="385.1913477537438"/>
<h3>Support Track support ticket</h3>
Your request now appears on the main page of the Xentry Support System (XSS) under &quot;My Support Requests&quot;. Click on &quot;Details&quot; to open the request. At the same time, you will receive an automatic confirmation e-mail with a link to XSS and your request. For each new messages from our support, you will receive another e-mail with the link. In XSS, the number of new messages appears next to the bell symbol.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/1zbl2vmk/4-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="215.1793160967473"/>
 
When you open a request, you will see an overview with the status of your request and all details. Under &quot;Comments&quot; you communicate with our support team and read the messages, queries or solutions to you. Click on &quot;Add comment&quot; to reply.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/pa0jl5lo/5-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="321.7863105175292"/>
 
You can now write a message and upload attachments if necessary. Click on &quot;Submit&quot; to send your message.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/kafi12fh/6-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="200.9189640768588"/>
 
When queries are resolved or if no response is received from the requester within approx. 2 days, the request is closed. You can reopen a closed request within 7 days. To do this, click on &quot;Reopen&quot;. Or you can use the &quot;Duplicate Ticket&quot; function if your problem has not been solved.
<img src="https://b2bcfrontdoor.azurefd.net/prod/media/eyebvf02/7-xss-support-release-modal.png?rmode=max&amp;width=500" alt="" width="500" height="279.5655671761867"/>

Support news

1. Print Basket The shopping basket can now be printed before completing the order. Only the selected parts with a tick in the box will be included once the print button is clicked.
2. Workshop Information Integration Workshop information is available for each part in the catalogue. To access this, click on ‘XWIS Documents’ under the part information. A window will open with the workshop documents corresponding with the selected part.* * Only users with the valid WIS time credits can access the documents.
3. Additional Parts Suggestions If a part requires additional parts for installation, this will be shown in this pop up once the part is added to the basket. The additional parts will also be placed in the basket with the originally selected part.
4. Replacement Parts If a part number has changed, the previous information will be accessible by clicking ‘View replacements’. All previous part numbers will be listed with the current part number clearly marked at the top.
5. Vehicle Data Card Enhancements The vehicle data card has been expanded to include all fluids and quantities for the vehicle. There is also more information included in the vehicle data card accessible via the blue vehicle icon available while on other pages. Information such as SA codes are now displayed for easy access.
6. New XENTRY Application Integration Wheel Alignment Online (WAO)* is now available on B2B Connect and can be found within ‘Working on the vehicle’. This application assists with wheel adjustments required on vehicles. * Valid WIS credits are required to access the application.
7. Multi-Factor Authentication To amend any company or user information, multi-factor authentication will now be required due to legal requirements. The authentication is carried out via the application ‘Ping-ID’. To access please download the application via your device’s App store, or alternatively there is also a Windows desktop version.
8. Remove Retailer There is now the ability to terminate a relationship with a Mercedes-Benz Retailer. To do so, select the site and click the ‘Remove retailer’. A pop up will appear to confirm that the relationship between Customer and Retailer will be terminated.

Mercedes-Benz B2B Connect – System Update – July 2024

Please take note of the attached information on the deactivation of the Retail Data Storage 4 Terabyte systems.

Important information for the Retail Data Storage 4 Terabyte

1. Catalog entry The catalog entry has been visually completely redesigned to simplify the beginning of your parts search. Instead of long lists, there are now search fields and dropdowns to make it easier for you to find the right part.
2. Catalog entry - Search You can certainly start your parts search using the two search fields at the top of the home page. In the first search field, start with a VIN or model. Previous entries are saved and displayed. As a result, you will be redirected to the catalog. In the second search field you can enter part numbers directly or search for keywords. The results are displayed directly. To provide the best results for your search, combine both search fields.
3. Catalog entry – series &amp; model If you do not know the series and model or looking for a special aggregate, you can use the three-stage selection within the dropdowns. First, select the appropriate division by clicking on the corresponding image. The options for aggregate, series and model are then available to you.
4. Parts catalog In addition to the catalog entry, the catalog itself has also received a visual overhaul. The main focus was on simple user navigation, including different main groups. In addition, the categories were removed and the well-known aggregate structure was included.
5. Parts catalog – Aggregates After you have entered the parts catalog, you need to navigate to the part you are looking for. First, select the corresponding aggregate in the header of the catalog. If the unit is not unique to the previously selected vehicle or model, you can select the fitting one.
6. Parts catalog – Maingroups On the left side you will now find a list of all main groups for the selected aggregate. A search bar simplifies your navigation to the desired main group. If you need more space on your screen for the drawing and parts list, you can also minimize the main group list to the numbers. By moving the mouse over the numbers, the names of the groups become visible again briefly.
7. Parts catalog – Subgroups The selection of the desired subgroup takes place in the main area of ​​the catalog and is supported by the preview of the exploded drawings. Once you have selected a subgroup, the corresponding drawing and parts list will be displayed. A change in drawings and subgroups is still maintained by using the slider that we presented to you in the last release letter.
8. Parts catalog – order type You can now change the order type in the catalog at any time. Immediate demand and stock ordering are the options available to you.
9. Parts catalog – language selection It is now possible to change the language of the parts catalog directly. All languages ​​are available to you, regardless of the language selection in B2B Connect itself. The setting only affects the elements of the parts catalog. Aggregates, main groups, subgroups and parts themselves are included. Navigation elements in the header, sidebar and footer areas as well as all website content are unaffected by this language selection. For these areas, the language can be changed in the website header.
10. Parts catalog – saving vehicles If you entered the parts catalog with a VIN that is not yet saved in your vehicle list, you can do so quickly and easily in the catalog. In the header you can click “Save” next to the VIN. In addition to document services, you can also view an order history for this vehicles. You will also be informed about upcoming service or customer service measures in the vehicle list.
11. Parts catalog – Classic vehicles In B2B Connect you can also store classic vehicles without digital data card. To do this, simply enter the VIN and, after checking that it is correct, save it in your vehicle list. You can now select and save the correct aggregates in the data card of the vehicle overview. This means you don&#x27;t have to look up the unit numbers for every repair job to get to the correct part.
12. Parts packages The parts packages are now integrated into the page navigation. The packages have the same design as the parts catalog itself. On the left you will find the main groups. You can browse these or collapse them to create more space on the screen. In the main area of ​​the window you will find the packages belonging to the main group. Selecting a package opens the included parts list. Related packages are displayed, too.
13. Paints &amp; Fluids Paints and fluids have found a new place in the navigation bar on the left side of the screen. The design of the parts catalog is retained to ensure easy operation. The main groups can be searched or collapsed. If a main group has been selected, the subgroups are displayed in the main area of the screen. By opening the subgroup, the list of paints and supplies is displayed.

B2B Connect – Release Letter May 2024

1. Quick change of exploded views Below the exploded drawing, a slider is now integrated to enable quick change of parts lists. Scrolling is possible within a main group and changes not only the drawings but also the subgroups. You can click on the corresponding image in the slider or use the arrow symbols within the exploded view. It is also possible to operate this function with the arrow keys of your keyboard. 2. Jump from the trolley to the parts list Clicking on the underlined part name will take you back to the parts catalogue. The parts list and the exploded view from which you added the part to the trolley will be displayed. For parts that are transported by other means, e.g. the search function has been added, no redirect can be provided. 3. Subgroup selection with image preview To make it easier to find the parts, we now display the exploded views in the subgroup selection. This display is available both in the type entry and in the vehicle-specific parts catalogue. 4. Filter settings in the catalogue With the help of the filter options, the parts list is adapted according to the vehicle characteristics. By removing these filters, it is also possible to display parts that were not installed in the vehicle you entered. This means that alternative parts can also be found. By default, this filter is enabled to ensure clarity of parts lists. 5. Highlighting the current navigation selection The selected category, major, and subgroup are highlighted in the dropdown of the parts list page and displayed in the centre of the list for a better overview of the current selection. 6. Checkboxes in the trolley In the trolley, checkboxes are now inserted on all levels. With the help of these checkboxes, entire shopping carts can be selected or deselected. Only selected items will be considered at checkout. If there are both selected and deselected items in a trolley, this is indicated by a &quot;-&quot; in the higher-level checkbox. 7. Sales order number in the order overview In the order history, you can now display the order number you entered at checkout as an alternative to the number assigned by the system. All you have to do is click on the change icon in the header next to &quot;Order number&quot;. 8. Delivery and pick-up time window (ETA) Delivery and pick-up time slots are displayed at checkout. Based on the availability of the ordered parts, you will be informed about the time it takes to receive the goods. The prerequisite for this is that your dealer has provided this data.

B2B Connect – Release Letter March 2024

Independent competitive comparison: Mercedes-Benz Genuine Parts in Pole Position A Mercedes-Benz is only 100% Mercedes-Benz when it is fitted with Mercedes-Benz Genuine Parts. This is the only way to offer your customers the highest quality standards, tested safety and comfort in repair and maintenance as on the first day. The advantages of Mercedes-Benz Genuine Parts over competitor products have been proven by renowned test institutes and laboratories in several independent comparative tests. <img src="https://b2bcfrontdoor.azurefd.net/prod/media/tkxn4i2g/5533892_mb_gsp_route_03_motiv_02_0380.jpeg?rmode=max&amp;width=500" alt="" width="500" height="333.49609375"/> All competitive comparisons show: Our precisely defined Mercedes-Benz manufacturer specifications for spare parts, as well as comprehensive controls, ensure the highest level of functionality, durability, ease of installation and reliability. Perfect for your customers – and therefore optimal for your workshop business!
<h3>Your general benefits with Mercedes-Benz Genuine Parts</h3>
<ul style="list-style-type:disc">
<li data-type="DISC"><section>Exact fitting accuracy, tailor-made for Mercedes-Benz vehicles </section></li>
<li data-type="DISC"><section>Optimum safety thanks to comprehensively tested Mercedes-Benz Genuine Parts quality </section></li>
<li data-type="DISC"><section>Maximum vehicle availability thanks to high reliability and durability </section></li>
<li data-type="DISC"><section>Optimum wear protection thanks to robust, high-quality materials </section></li>
<li data-type="DISC"><section>Reduction of installation effort thanks to fast and standardized installation </section></li>
<li data-type="DISC"><section>Economic efficiency and long-term value retention of vehicles</section></li>
</ul>
You can find out more about the product-specific competitive comparisons below. If you have any questions about individual product tests, please contact: <a href="mailto:petra.schikora@mercedes-benz.com">petra.schikora@mercedes-benz.com</a> 
<h4>Interior filters in a competitive comparison</h4>
Clean, fresh air promotes driver attentiveness and the ability to concentrate,thus also increasing road safety. A test by the independent fiatec Filter &amp; Aerosol Technologie GmbH (Germany) clearly demonstrates the many advantages of the Mercedes‑Benz genuine interior filter in comparison to competitor products. From the best dust retention capacity to the simple and quick installation in the air-conditioning system. View test results now: Competitor comparison interior filter (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/14bbjc0k/produkttest-fu-r-innenraumfilter-en.pdf" target="_blank" title="Produkttest für Innenraumfilter EN">PDF</a>) 
<h4>Shock absorbers: original vs. competitor</h4>
Different manufacturers offer shock absorbers of varying quality. Even when new,their behaviour can differ severely from the desired target characteristics of the genuine shock absorbers. This has also been shown in tests conducted by the vehicle technology testing centre at Dresden&#x27;s Technical University. Weather resistance to wear and tear or braking distance evaluation: in a comparison of the four shock absorbers tested, the Mercedes-Benz genuine shock absorber performed best. View test results now: Competitor comparison shock absorbers (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/0wwp0qnw/produkttest-fu-r-den-stossda-mpfer-en.pdf" target="_blank" title="Produkttest für den Stoßdämpfer EN">PDF</a>) 
<h4>In comparison: spark plugs from seven manufacturers</h4>
Mercedes‑Benz genuine spark plugs are optimally tuned to the respective engine of a Mercedes‑Benz. In this way, they ensure high levels of performance as well as lowfuel consumption. In order to test their product quality, they were pitted against six comparable competitor products. Test institutes such as NGK Spark Plug GmbH (now Nitera GmbH), Fraunhofer IWS and Aspect Quality GmbH were involved. Example salt spray test: Here, the influence of water spray or saltcontained in the air were simulated. Even after 100 hours of testing, Mercedes‑Benzgenuine spark plugs exhibited no signs of red rust. By comparison: more than half ofthe competitor products already started to show visible signs of red rust after just25 hours; this became worse after 100 hours. View all further  test results now: Competitor comparison spark plugs (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/htad424e/produkttest-fu-r-die-zu-ndkerze-en.pdf" target="_blank" title="Produkttest für die Zündkerze EN">PDF</a>) 
<h4>Oil filter: original vs. competitors and copy</h4>
Major visible differences with the oil filters of other manufacturers and even the copies are not immediately evident. But a product test was able to reveal significant deviations in quality. The latest results from the independent testing institute IFTS (Institut de la Filtration et des Techniques Séparatives) in France show the advantages of using Mercedes-Benz Genuine Parts. The main focus of the competitive comparison was on the decisive criteria of manufacturing quality, pressure resistance, contaminant retention capacity and separation efficiency. View test results now: Competitor comparison oil filter (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/i33pw5mk/produkttest-fu-r-o-lfilter-en.pdf" target="_blank" title="Produkttest für Ölfilter EN">PDF</a>) 
<h4>Engine air filters in competitive comparison</h4>
The competitive comparison was carried out by the independent testing institute fiatec Filter &amp; Aerosol Technologie GmbH. The direct comparison shows drastic differences in quality. These could be aconsiderable safety risk, particularly in the case of copies, e.g. the risk of fire in the engine compartment. In contrast, Mercedes-Benz genuine air filters are compared as offering, among other things, the best filter efficiency, the longest durability, and the highest protection against damage to the engine. View test results now: Competitor comparison engine air filter (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/t4lckcgf/produkttest-fu-r-luftfilter-en.pdf" target="_blank" title="Produkttest für Luftfilter EN">PDF</a>) 
<h4>Windscreen wipers: original vs. 14 competitors</h4>
Windscreen wipers must work reliably even at high speeds and in extreme weather conditions. The independent VOLKE corporate group from Wolfsburg tested genuine windscreen wipers by Mercedes-Benz in comparison with many important competitors. The result: The Mercedes-Benz genuine windscreen wipers are far ahead of the competitive products in the overall result. From the design and handling to the wiping pattern when new. View test results now: Competitor comparison windscreen wipers (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/mzjnvxw1/produkttest-fu-r-den-wischer-en.pdf" target="_blank" title="Produkttest für den Wischer EN">PDF</a>) 
<h4>Brake pads and discs in competitive comparison</h4>
The independent test institute DEKRA has carried out various tests. The conclusion: Genuine brake pads and discs from Mercedes-Benz achieved the top overall score when it came to fracturing resistance, friction value and wear. They are designed to optimally fit the respective vehicle model. View test results now: Competitor comparison brakes (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/mhlj2dma/2019_product-test-brake-mra1-eng-for-b2b.pdf" target="_blank" title="2019 Product Test Brake MRA1 ENG For B2B">PDF</a>) 
<h4>Competitive comparison: starter battery (AGM technology).</h4>
The independent, DEKRA-certified test laboratory Batterieingenieure GmbH from Aachen (Germany) tested the Mercedes-Benz genuine starter battery A 001 982 82 08 against five comparable competitor products from Germany and the USA. The conclusion: The Mercedes-Benz genuine starter battery performs in all tests, whether preliminary tests (checking the nominal values of capacity and electrical current), cycle tests with 50% and 17.5% depth of discharge or charge acceptance tests 1 and 2. View test results now: Competitor comparison starter battery (<a rel="noopener" href="https://b2bcfrontdoor.azurefd.net/prod/media/vv1nv3sk/produkttest-fu-r-die-batterie-en.pdf" target="_blank" title="Produkttest für die Batterie EN">PDF</a>) Please note: Changes may have been made to the product since this publication went to press (18.03.2022). The manufacturer reserves the right to make changes to the design, form, colour and scope of delivery during the delivery period, provided that these changes, whilst taking into account the interests of the vendor, can be deemed reasonable with respect to the purchaser. Where the seller or the manufacturer uses symbols or numbers to describe an order or the subject of an order, no rights may be derived solely from these. The illustrations may show accessories and items of optional equipment which are not part of the standard specification. Colours may differ slightly from those shown in this publication, owing to the limitations of the printing process. This brochure is distributed internationally. Information given regarding statutory regulations, legal requirements and taxation and the consequences thereof applies to the Federal Republic of Germany only and is correct at the time of going to press. Please consult your Mercedes-Benz dealer for final details and for information about the statutory regulations and legal requirements which apply in your country. Provider: Mercedes-Benz Group AG, Mercedesstraße 137, 70327 Stuttgart, Germany. GSP/DSC 6630 02-01/1017. Printed in Germany.

Convincing arguments: independent testing institutes 

Ahead of competitors: our Genuine Parts

<h3>Now online: your portal update for most efficient work processes</h3>
Since the end of January 2023, your independent workshop has been benefiting from the latest developments in Mercedes-Benz B2B Connect – from even smarter navigation to the restructured overview of customer vehicles and the independent detail page for each vehicle. From now on, you can benefit from many more innovations in the portal:
<ul style="list-style-type:disc">
<li data-type="DISC"><section>Full integration of WebParts: thanks to an intuitive tile and list view, you can conveniently navigate to the desired parts and add them to your shopping cart.</section></li>
<li data-type="DISC"><section>Smart navigation via sidebar &amp; toolbar: via our new sidebar on the left, you can easily switch to the account area or back and forth between relevant work steps of the currently selected customer vehicle as required. In addition, a toolbar gives you access to important functions at any time, including access to your vehicles list from any page.</section></li>
<li data-type="DISC"><section>Faster access to the information you need when working on the vehicle: Search several applications simultaneously for vehicle-specific information, e.g. XENTRY WIS, XOT and Parts Information. Search results lead directly to the respective underlying application, provided it is activated.</section></li>
<li data-type="DISC"><section>Redesigned account area: from now on, you can access your personal account even more intuitively – directly via the sidebar on the left of the vehicle list. In your account, you will benefit from a quick overview of your licences and optimised user management.</section></li>
<li data-type="DISC"><section>Order more flexibly for faster availability: if a desired part is not in stock at retailer A, simply select retailer B or C as the supplier for this specific part in the middle of the ordering process so as not to lose any time. Provided that several retailers have been saved as possible suppliers beforehand. It will then remain a single order process per vehicle. </section></li>
</ul>
It is best to try out these and some additional adjustments directly to familiarise yourself with them.  Good to know: the further development of Mercedes-Benz B2B Connect will continue until summer 2023. Stay tuned.

Thanks to the current further development of Mercedes-Benz B2B Connect, we are providing even more targeted support for the actual work processes in your independent workshop. With today's release, we are entering the next phase. In addition to the full integration of the improved WebParts catalog and a restructuring of the navigation, you can expect further innovations. Be curious!

Now online: your portal update for most efficient work processes

As of December 5, 2022, Damage Code will be another powerful module within XENTRY Operation Time. This is part of the XENTRY Operation Time product - no separate costs are incurred. With Damage Code, image-based damage key determination will be available via a stand-alone application integrated into the XENTRY Parts Information and XENTRY Operation Time applications. The Damage Code is required in the day-to-day work of the factory for warranty and goodwill claims. See for yourself.

Introducing Damage Code as a new powerful module

• Automatic indication of availability of dynamic wiring diagrams If there are dynamic wiring diagrams for a vehicle, they must be used as they provide the latest content for working on the vehicle. This can be recognized by the fact that the DWD icon for Dynamic Wiring Diagram is active in the left function bar. In this case, the static wiring diagrams of info type pe may no longer be used. To indicate this, the following message is displayed as soon as a WIS document search is started that contains the info type pe as search criterion: <img src="https://b2bcfrontdoor.azurefd.net/prod/media/n2oim4ht/bildschirmfoto-2022-06-28-um-11-08-08.png" alt="" width="500" height="129.3478260869565"/> • Deactivation/activation of synonym search in the advanced full-text search, in the advanced document title search and in the notification window for a high number of hits: - If the hit list is too large for a full-text search in documents or document titles, you can jump directly from the search to the user settings to deactivate the synonym search - If the search word was not found during a full-text search in documents or document titles or the number of hits is too small, you can jump directly from the search to the user settings to activate the synonym search • Note on a more recent document version in another language: If a displayed document is available in another language in a more recent version, an orange button is displayed at the top right with which the latest document can be displayed. The languages set by the user in their user settings are taken into account (language cascade for the document content languages). <img src="https://b2bcfrontdoor.azurefd.net/prod/media/qfefw1vw/bildschirmfoto-2022-06-28-um-11-08-23.png" alt="" width="500" height="91.27697841726618"/> • Vehicle identification: Easier selection of the vehicle type for unambiguous vehicle model designations: If a vehicle model designation is unambiguous with regard to the vehicle type, the vehicle type selection is automatically opened and the vehicle type can be selected with 1 click. • Hiding/displaying the short validity of documents The short validity at the beginning of documents can be hidden and displayed again by pressing a button. This makes it easier to read the document in the event of long validity data. The button is located at the top right of the document display. <img src="https://b2bcfrontdoor.azurefd.net/prod/media/f4mkr2ak/bildschirmfoto-2022-06-28-um-11-04-28.png" alt="" width="66" height="67"/> Please use the &#x27;What&#x27;s New&#x27; in the XENTRY WIS Online Help for further information and detailed descriptions of the new functionalities. For the &#x27;What&#x27;s New&#x27; display in XENTRY WIS, the corresponding button is at the top right, which is highlighted in red for new entries.

A new version of XENTRY WIS is available with the following enhancements:

New functions in XENTRY WIS

<h3>XENTRY Diagnosis is now becoming even more secure!</h3>
For commissioning, programming and coding of control units (XENTRY Flash operations), an additional, second authentication for each user is mandatory as of quarter 4/2022. Take action now, we will show you what you have to do!
<h3>For authentication, you will need one of the following factors as of quarter 4/2022</h3>
<ul>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>Smartphone authentication app</section></li>
</ul>
OR
<ul>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>USB security key You can use any key of your choice, as long as it supports the FIDO2 standard. Available from specialist electronics retailers or directly from the manufacturer.</section></li>
</ul>
Recommendation: Set up both factors - smartphone app and USB security key! To assist you in setting up the factors, we have provided a compact HelpCard and a detailed User Guide for download.
<h3>Download</h3>
— HelpCard (<a class="link link--quinary link--inline link--justify-content-flex-start link--align-items-center" href="https://b2bcfrontdoor.azurefd.net/prod/media/icmk4vsp/helpcard_multi-factor-authentication_enu.pdf" target="_blank" rel="" data-qa="">PDF</a>)

With a smartphone app or USB security key

As of quarter 4/2022 additional authentication for XENTRY Flash operations

Since 11.04.2022, independent workshops and Independent Service Providers (ISPs) will also benefit from the XENTRY WIS and XENTRY Operation Time (XOT) products. The applications can be accessed via B2B Connect or the AfterSales Portal as well as other ISP platforms. A separate order is not required. XENTRY WIS and XENTRY Operation Time are linked to the respective WIS/ASRA rights. This is new
<ul>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>Mobile device application: Convenient research on tablets</section></li>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>Integration into existing system landscape and after-sales processes: Uniform design, simplified application and stronger networking of after-sales information</section></li>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>JAVA/OWS clients are no longer required</section></li>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>Research of workshop information in the new, slim design</section></li>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>Your Plus - Dynamic Wiring Diagram (DWD). Find wiring diagram information exclusively relevant to your vehicle with just a few clicks</section></li>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>With the help of FIN/VIN-based filtering of operation items and times, efficient workflows in the workshop process are facilitated by XENTRY Operation Time</section></li>
<li data-type="ICON"><section><svg viewBox="0 0 70 70" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><polygon fill="currentColor" points="48.5361952 19 53.0977787 23.2240141 27.5709464 50.7908675 17 40.2199211 21.3960402 35.8238808 27.3987934 41.826634"></polygon></g></svg>Daily updates ensure the actuality and highest quality of operation items and times</section></li>
</ul>

Since 11.04.2022, ISPs will also benefit from the XENTRY WIS and XENTRY Operation Time (XOT) products.

XENTRY WIS and XENTRY Operation Time now available for independent workshops

Since October 2021, the new module &quot;Dynamic Wiring Diagram&quot; is available to every WIS user in B2B Connect. Due to the VIN-specific display of &quot;Dynamic Wiring Diagram&quot;, the user is only shown the wiring diagram that is relevant for his vehicle. A time-consuming search for the vehicle equipment and system jumps are no longer necessary. This, together with other search and filter functions, helps the user and contributes significantly to reducing possible search errors in the repair and diagnosis process. Further information on components, for example, can also be displayed with just one click. &quot;Dynamic Wiring Diagram&quot; is linked to the right WIS; a separate order is therefore not necessary. Please note that from the end of 2021 wiring diagrams for new start-ups and model maintenance will only be available in the &quot;Dynamic Wiring Diagram&quot; module. Therefore, you should preferably use this module for schematic research.

The new module DWD is now available to all WIS users.