Product information

How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Account - the most frequently asked questions

How do I register a company even though I am not yet a customer of Mercedes-Benz AG?

  • New registrations can be made directly using UMAS or in Mercedes-Benz B2Bconnect using the Register button.

  • To register using UMAS follow the link and select the "New registration" button in UMAS

  • The first step of the registration process records your company data, and then it records your personal data, IMPORTANT: Every user must provide us with a unique email address. The first registered user is automatically assigned the Administrator role (ORG-Admin) for the company, and they can then, e.g. create a new user.

  • After completion of the registration process you will receive various emails that require you to confirm your company information in the first step. After this, you then receive your user name and password.

Does a switch to B2B Connect incur expenses?

Switching to Mercedes-Benz B2B Connect does not entail any additional costs.

I already have access to various workshop solutions. Will this access be migrated to Mercedes-Benz B2B Connect?

Yes, your access to Parts Information, WIS/ASRA, XENTRY Tips and DSB are included in Mercedes-Benz B2B Connect. You will be able to see them under "My RMI accesses" after you sign in.

Do you need help with registration?

Here you will find answers to some frequently asked questions.

Which user ID shall I use to sign in to Mercedes-Benz B2B Connect?

Please use your existing Mercedes-Benz user ID and password for Mercedes-Benz B2B Connect.

What shall I do if I am unable to sign in with my login data?

Please reset your password according to the instructions listed under the ‘Identity & Access Management’ tab on the registration page.

Need more help?

Contact your retailer

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Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your retailer.