Product information
Need help?

Simple solutions for common questions.

  • Questions & Answers
  • Questions & Answers
    • Global Training Center

    How can we help you?

    Search for keywords

    Frequently asked questions

    Where can I access information on passenger vans?

    Information on passenger vans (Metris, Sprinter) is included as standard in the passenger car section.

    Are prices displayed in the XENTRY Parts Information application?

    No, prices are not available in the XENTRY Parts Information application.

    Where can I access information on passenger vans?

    Information on passenger vans (Metris, Sprinter) is included in the passenger cars division.

    Can documents from XENTRY WIS be printed or downloaded?

    Documents from XENTRY WIS can be printed. However, no download function is available.

    Where can I change the language in the application?

    You can select your chosen language in the application on the menu bar under “Setup”.

    Where can I access information about recommended service intervals for my vehicle?

    For older vehicles, this information is included in the service booklet, which comes with the vehicle. For newer vehicles, this is automatically controlled via the service indicator on the display and depends on the operational condition of the vehicle.

    Need more help?

    Contact your Mercedes-Benz Partner

    Please log in or create an account to view the contact details.

    or

    Ask for help

    Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.

    Back to beginning
    Need help?
    News
    Parts
    Mercedes-Benz Parts PortfolioMercedes-Benz StarPartsChemical Products & Car CareMercedes-Benz Genuine Engine Oils
    Mercedes-Benz Parts PortfolioMercedes-Benz StarPartsChemical Products & Car CareMercedes-Benz Genuine Engine Oils
    Repair & Maintenance Information
    Workshop Information System (XENTRY WIS)XENTRY Operation Time (XOT)XENTRY Parts InformationRepair cases (XENTRY Tips)
    Workshop Information System (XENTRY WIS)XENTRY Operation Time (XOT)XENTRY Parts InformationRepair cases (XENTRY Tips)
    Diagnosis
    XENTRY ScopeXENTRY Diagnosis Kit 4XENTRY Diagnosis Kit 5
    XENTRY ScopeXENTRY Diagnosis Kit 4XENTRY Diagnosis Kit 5
    Other information
    AccessoriesMFA Guide
    AccessoriesMFA Guide
    ©2026 Mercedes-Benz Canada Inc.Privacy Policy B2B ConnectLegal InformationTerms of UseCookie Settings