If you have difficulties connecting to your VCI, please check the following points:

• The XENTRY Diagnosis application must be closed when using the NVH Kit.

• If you have connected the VCI via WiFi, use the wired connection setup.

• Only use a dedicated VCI for XENTRY Diagnosis.

• If the vehicle is a Sprinter of the model series 907, please observe the note under "Why is it not possible to establish a connection with my Sprinter of the model series 907?"

Connecting the Sprinter model series 907 with heavy-duty approval (N1 approval) requires an adaptation in the setup or setup assistant. The setting from "OBD" to "WWH-OBD" must be changed here under "Log ". Note: It is normal that the connection with WWH-OBD takes longer than usual and a duration of 5 minutes can also be expected here. Please do not terminate the connection prematurely here.

The NVH Kit is compatible with all model series with combustion engine (also hybrid) and 16 - pin OBD socket. We are currently working on offering the NVH Kit for our all-electric model series as well.