Product information

How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Diagnosis

I am encountering an issue during a diagnosis session on a vehicle (example: unsuccessful control unit update).

Please raise a case via the XENTRY Diagnosis application after the issue is encountered by clicking on the “speech bubble” icon and following the ticket creation steps in XSS. Please select the correct service.

Need more help?

Contact your Mercedes-Benz Partner

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Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.