XENTRY Tips Reader *MFA required

Global knowledge database: Benefit from the latest proposed solutions for vehicle-related complaints in a web-based information system.

Your benefits at a glance

Quick symptom-based search for solutions

Up-to-date solution proposals from the manufacturer

Reduction of diagnosis and repair times

Various search options for symptoms and diagnostic data

Data coupling with XENTRY WIS and XENTRY Operation Time

Workshop use also with mobile devices

Highlights

What you will get with this product:

Vehicle-specific solution database

Information system in which the latest remedies are quickly made available during symptom search: Daily repair information for Mercedes-Benz and smart vehicles.

Different search options

XENTRY Tips Reader offers a range of search paths to identify relevant topics and/or symptoms for special complaints:

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Intuitive user interface

The platform has a user-friendly design and enables quick navigation to the latest proposed solutions for vehicle-related complaints.

Automatic updates

of the XENTRY Tips Reader are regularly updated with the latest technical information and repair methods so that the workshops always work with the latest data.

Also mobile-ready

Use the latest solutions for vehicle-specific complaint cases via smartphone or tablet with the XENTRY Tips Reader.

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Coupling with other XENTRY products

Benefit from the convenience of unique vehicle identification across different XENTRY applications.

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Frequently asked questions

How do I install the XENTRY Tips Reader on my PC?

XENTRY Tips Reader is not installed on your computer. It is a web application that you call up and run with your Internet browser. Please note the necessary system requirements.

Is XENTRY Tips Reader also available offline? I.e. can I also use XENTRY Tips Reader without a network connection?

No. The strength of the XENTRY Tips Reader is  its high topicality and the speed at which topics can be published to the workshop. This only works if the system can retrieve data online.

What information is contained in the XENTRY Tips Reader?

XENTRY Tips Reader contains up-to-date technical product solutions for all vehicles of the product groups "Cars" and " Vans " of the Mercedes-Benz and smart brands. Information is provided by product support managers and diagnosis authors in plant customer services, at GCSP and in the MPCs.

Is service information also contained in the XENTRY Tips Reader?

No, service information can only be found in XENTRY WIS.

Is there a function in the XENTRY Tips Reader to search for relevant topics for special complaints?

Yes, the XENTRY Tips Reader offers a number of search-paths:

  • About vehicle model and design groups (document search)
  • Via VIN/model series and symptom (search with symptom search)
  • Via VIN/model series and free text search for topics (search with free text search)
  • Via VIN/model series and control units/fault codes
  • Relevant topics and/or symptoms can be identified via free text search using key terms from the complaint

Is your question not included?

You can find more answers in the help section.
More Information

System requirements

Available languages

Multi-factor authentication: your security advantage for all XENTRY applications.

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