Product information

How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Mercedes-Benz Genuine Parts and Products - the most frequently asked questions

Who can help me with questions concerning parts, products and workshop solutions?

For questions relating to parts, deliveries and personal terms and conditions, please contact your preferred authorised Mercedes-Benz Retailer.

How do I order Mercedes-Benz Genuine Parts?

The Mercedes-Benz B2B Connect link provides you with convenient round the clock access allowing you to research and order your Mercedes-Benz GenuineParts anytime directly from your authorised Mercedes-Benz dealer.
Register at Mercedes-Benz B2B Connect online or request B2B Connect access at a local authorised Mercedes-Benz dealer and start enjoying the advantages today.
Sign in at Mercedes-Benz B2B Connect homepage and use the navigation menu to access Mercedes-Benz Parts.

What are the product advantages of the Mercedes-Benz Genuine parts?

Mercedes-Benz Genuine Parts impress with highest, strictly tested quality standards, they are specially adapted to the respective vehicle and the other components. They do not compromise on safety and driving comfort. In addition, the accuracy of fit makes installation quick and easy. And they impress with their longevity.

What is the difference between OEM and genuine Mercedes parts?

The advantages of Mercedes-Benz Genuine Parts over competitor products have been demonstrated by renowned testing institutes and laboratories in several independent comparative tests. All competitive comparisons carried out, maintenance information as well as the Mercedes-Benz genuine parts, Mercedes-Benz Genuine Remanufactured Parts and Mercedes-Benz StarParts can be found in B2B Connect, the website for independent car workshops.

Which Mercedes-Benz Vans spare parts can be found in our genuine parts portfolio?

All Mercedes-Benz Vans spare parts are available on the geniune parts portfolio, e. g. suspension stuts, starter batteries, fuel filters, lighting, head lamps, rear lamps, interior air filter, wiper blades, glow plugs, propeller shafts, clutches, bumpers, sheet metal components and paneling, hoods, funders, shock absorber, windshilds, v-belts, brakes, brake pads, brake disks, oil filters, radiator, refrigerant compressor, air filter, mufflers.

For which Mercedes-Benz Vans are genuine parts available?

We offer genuine parts for all Mercedes-Benz models: Citan, T-Class (415, 420), V-Class,
Vito, Marco Polo, eVito (447), Sprinter, eSprinter (639, 906,907,910) and X-Class (470)

Need more help?

Contact your retailer

Please log in or create an account to view the contact details.

or

Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your retailer.