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Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Software - the most frequently asked questions

What is DSB?

The abbreviation DSB stands for "Digital Service Booklet”. DSB collects maintenance-relevant service data. After successfully completing service work, the workshop enters the data in a central database that is protected from third-party access. Therefore the entry in a traditional service booklet is no longer required. A "Digital Service Report" is generated in the DSB system for verification, then printed and provided to the customer.

Can maintenance and service work on Mercedes-Benz vehicles also be documented without DSB?

Online maintenance documentation is mandatory for all vehicles you can find below, because this is the only way to generate a genuine proof of maintenance for Mercedes-Benz vehicles.

  • E- and CLS-Class (from production date September 2007)

  • SL and SLK class (from production date March 2008)

  • All other passenger car series (from production date June/July 2008) except SLR, G-Class and Maybach

  • All Van series, Sprinter, Vito, Viano (from the date of production)
    October 2012) and Citan (from the start of production)

  • smart (from market launch series 453)

How much does the access and use of DSB cost?

Access and usage are free of charge.

How can I access the DSB?

1. Go to www.b2bconnect.mercedes-benz.com
2. Log in or register
3. Activate DSB (Digital Service Booklet, under "Software" --> "Repair & Maintenance Information" --> "Digital Service Booklet (DSB)") and get direct access to the digital recording of all maintenance and repair services for each vehicle created
4. If you have access to DSB, you can find the application either in the dashboard under "Digital Service Booklet" or under "My Customer Vehicles" (Select the appropriate vehicle --> click on the tab "Digital Service Booklet" --> "+ Document new service"

Are prices displayed in the XENTRY Parts Information application?

No, prices are not available in the XENTRY Parts Information application.

Can documents from XENTRY WIS be printed or downloaded?

Documents from XENTRY WIS can be printed. However, no download function is available.

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