Click "No, I need help" and describe your problem to us.

Click "No, I need help" and describe your problem to us.

If you are already logged in and purchase a new product during an active session, your permissions may not be updated immediately within that session. As a result, a “401 Authorization Error” can occur when you try to access the newly purchased product.

➡️ Solution: Please log out and then log back in. After signing in again, your current permissions will be refreshed, and you should be able to access the newly purchased product.

Please raise a case via the XENTRY Diagnosis application after the issue is encountered by clicking on the “speech bubble” icon and following the ticket creation steps in XSS. Please select the correct service.