Product information

Simple solutions for common questions.

  • Questions & Answers
  • Questions & Answers
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    How can we help you?

    Frequently asked questions

    When do I receive the invoice for my purchased products?

    The invoice for your ordered products will be sent by post within approximately 4 weeks after the order date: there is no possibility to view or download your invoices directly in Mercedes-Benz B2B Connect.

    What are the payment options for the Repair & Maintenance Information?

    Payment can be made over the phone via credit card.

    What are the payment options for the diagnostic hardware?

    For the payment options for diagnostic hardware, please note the information in the Mercedes-Benz B2B Connect Shop or contact your national representation.

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    Contact your Mercedes-Benz Partner

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    Ask for help

    Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your Mercedes-Benz Partner.