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Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Payment & Billing - the most frequently asked questions

What are the payment options for the Repair & Maintenance Information?

Payment is only possible in advance by credit card or PayPal. The invoice will be sent to you by post.

What are the payment options for Workshop Equipment and Solutions?

Payment is only possible in advance by credit card or PayPal. The invoice will be sent to you by post.

What are the payment options for the diagnostic hardware?

For the payment options for diagnostic hardware, please note the information in the Mercedes-Benz B2B Connect Shop or contact your national representation.

What are the payment options for Mobile Apps?

Payment is only possible in advance by credit card or PayPal. The invoice will be sent to you by post.

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Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your retailer.