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Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Orders - the most frequently asked questions

How do I order Mercedes-Benz GenuineParts?

The Mercedes-Benz B2B Connect link provides you with convenient round the clock access allowing you to research and order your Mercedes-Benz GenuineParts anytime directly from your authorised Mercedes-Benz dealer.
Register at Mercedes-Benz B2B Connect online or request B2B Connect access at a local authorised Mercedes-Benz dealer and start enjoying the advantages today.
Sign in at Mercedes-Benz B2B Connect homepage and use the navigation menu to access Mercedes-Benz Parts.

Can I try the applications before I order them?

No, unfortunately that is not possible. However, browsing through the individual product pages and the information provided will give you an initial impression.

Can I only use the listed ordering options?

Mercedes-Benz GenuineParts should only be purchased directly from an authorised Mercedes-Benz dealer, either by phone or through the B2B Connect online platform.

Is it safe to purchase in other shops?

It is difficult to tell Mercedes-Benz GenuineParts and counterfeit products apart. We can only guarantee Mercedes-Benz GenuineParts which have been purchased from an authorised Mercedes-Benz dealer.

Which parts or assemblies are available as Genuine Remanufactured Parts in the Mercedes-Benz passenger car aftermarket?

Mercedes-Benz offers the following parts in exchange:

  • Major assemblies such as engines or transmissions as well as engine and transmission components.

  • Mechanical components such as torque converters, air conditioner compressors, clutches, turbochargers or water pumps.

  • Injection systems and exhaust systems such as diesel particulate filters or injectors.

  • Electrical and electronic components such as starter motors, generators, alternators, instrument clusters, sat nav systems and control units.

  • Hybrid/eDrive components such as electric motors or high-voltage batteries.

Is there a price advantage compared to buying a new part?

Customers can expect to benefit from a price advantage of approximately 30%.

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