How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Shipping and return

Product delivery and returns

For questions relating to the delivery or return of genuine parts, please contact your preferred authorised Mercedes-Benz dealer. For questions concerning deliveries of workshop equipment and diagnostics products, please get in contact with the support teams via the button below. They will be happy to offer you assistance.

Need more help?

Contact your retailer

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Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your retailer.