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Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

GenuineParts and Products

How do I order Mercedes-Benz GenuineParts?

The Mercedes-Benz B2B Connect link provides you with convenient round the clock access allowing you to research and order your Mercedes-Benz GenuineParts anytime directly from your authorised Mercedes-Benz dealer.
Register at Mercedes-Benz B2B Connect online or request B2B Connect access at a local authorised Mercedes-Benz dealer and start enjoying the advantages today.
Sign in at Mercedes-Benz B2B Connect homepage and use the navigation menu to access Mercedes-Benz Parts.

Can I try the applications before I order them?

No, unfortunately that is not possible. However, browsing through the individual product pages and the information provided will give you an initial impression.

Can I only use the listed ordering options?

Mercedes-Benz GenuineParts should only be purchased directly from an authorised Mercedes-Benz dealer, either by phone or through the B2B Connect online platform.

Is it safe to purchase in other shops?

It is difficult to tell Mercedes-Benz GenuineParts and counterfeit products apart. We can only guarantee Mercedes-Benz GenuineParts which have been purchased from an authorised Mercedes-Benz dealer.

Which parts or assemblies are available as Genuine Remanufactured Parts in the Mercedes-Benz passenger car aftermarket?

Mercedes-Benz offers the following parts in exchange:

  • Major assemblies such as engines or transmissions as well as engine and transmission components.

  • Mechanical components such as torque converters, air conditioner compressors, clutches, turbochargers or water pumps.

  • Injection systems and exhaust systems such as diesel particulate filters or injectors.

  • Electrical and electronic components such as starter motors, generators, alternators, instrument clusters, sat nav systems and control units.

  • Hybrid/eDrive components such as electric motors or high-voltage batteries.

Is there a price advantage compared to buying a new part?

Customers can expect to benefit from a price advantage of approximately 30%.

How good is the quality of Genuine Remanufactured Parts?

With our exclusive manufacturer’s expertise, we meticulously dismantle, clean and remanufacture the used parts. Worn parts are always replaced with Mercedes-Benz GenuineParts. All other components are extensively tested in strict accordance with Mercedes-Benz procedures. This process ensures that also Genuine Remanufactured Parts deliver the accustomed Mercedes-Benz quality.

Do warranty terms apply to Mercedes-Benz Genuine Remanufactured Parts?

Due to the rigorous standards of our remanufacturing process, every Remanufactured Part adheres to the same the accustomed Mercedes-Benz quality as our Genuine Parts and is therefore subject to the same worldwide part warranty.
* A two-year warranty also applies to truck and van engines in some markets.

Where can Mercedes-Benz Genuine Remanufactured Parts be purchased?

Mercedes-Benz Genuine Remanufactured Parts can be purchased through the same channels as our Genuine Parts. As well as being available from Mercedes-Benz branches and authorised dealers, business customers can also benefit from using B2B Connect. Using a web-enabled computer, customers have round the clock flexibility to fulfil their workshop job and accessories requirements at their selected authorised Mercedes-Benz dealer.

How is the parts return organised?

The return cycle at Mercedes-Benz is based around a 1:1 exchange system. Each time a dealer orders a Mercedes-Benz Genuine Remanufactured Part they are entitled to return a used part removed from the customer vehicle and to receive the deposit value in exchange. The dealer returns the used parts to the logistics centre by the usual delivery process. The parts are then sent directly to Mercedes-Benz for appraisal, where the final deposit value is determined based on the pre-defined criteria known to all dealers. Following appraisal, the parts are sent to the Mercedes-Benz plant for remanufacturing. Mercedes-Benz Genuine Remanufactured Parts are available for purchase through the same channels as Mercedes-Benz Genuine Parts.

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