XENTRY Tips contains up-to-date product-related solutions to technical issues with Mercedes-Benz and smart branded vehicles of all product groups (passenger cars, vans).

No, service information can be found exclusively in WIS.

Yes, the XENTRY Tips Reader offers a number of search paths:

• By vehicle type and design group (document search)

• By VIN / model series and symptom (symptom search)

• By VIN / model series and full-text search for topics (full-text search)

• By VIN / model series and control units / fault codes

• With the help of keywords from the complaint, you can use a full-text search to identify relevant issues and/or symptoms

XENTRY Tips is always used in the following instances:

• When no complaint-related diagnostics and repair information is available in XENTRY Diagnosis or in the standard literature (WIS), or it is incomplete (for example, because it involves previously unknown complaints)

• Prior to contacting Technical Workshop Support to see whether up-to-date information has already been made available via XENTRY Tips

• When you are aware that up-to-date information is already available in XENTRY Tips

• XENTRY Tips includes local service/technical bulletins