Due to the further separation of sales activities, as a consequence of the split of Daimler AG into two separate legal entities, the DTAG plans to start to distribute Diagnosis Hardware and Software with DT data scope as of 01/01/2024.

For current MBAG customers with an MB and DT ("mixed") StartKey (including the XD4R StartKey) in the transition phase up to the end of 2025, this requires a decision to be made by May 31, 2023.

What do you need to consider?

Diagnosis systems with MB and DT ("Mixed“) StartKey (including XD4R StartKey):

• As already communicated in September, new orders or order changes of "Mixed“ StartKeys are not possible anymore.

• For existing contracts whose useful life ends in 2024/2025/2026, please note the following procedure:

Period of use for Hardware and/or Software expires in 2024/2025/2026

For technical reasons, as of January 2024 „mixed“ Startkeys are no longer possible, there can only be either the MB- or the DT-Startkey. We therefore kindly ask our customers to choose their preference:

Customer choosing the MB-Startkey:

• In this case no further activity is required.

• You keep your current Diagnosis device until the end of the recommend period of use of 42 months. MBAG will remain your contract partner for Diagnosis Hardware. On the Hardware, the DT-Startkey part will be deleted, so that as of January 2024 the MB Startkey only will be available until the end of the recommended period of use.

Customer choosing the DT-Startkey:

• Please inform MBAG until Mai 2023 (via XSF or Email xentry.customer.support@mercedes-benz.com) and under specification of the respective system number that the MB-Startkey is not wanted.

• Please ensure to order your new DT-Startkey at DTAG in time. DTAG will provide further details in time.

• You keep your current Diagnosis device until the end of the recommended period of use of 42 months. MBAG will remain your contract partner for Diagnosis Hardware. On the Hardware, the new DT-Software will be remotely installed and will be available as of January 2024 until the end of the recommended period of use.

Note for customers with rented systems and a period of use until 2026:
Hardware will be returned to MBAG at the end of 2025. We will provide further detailed information for our customers in time.

Updated GTC

In this context, we would like to inform you again about our updated GTC (General Terms and Conditions regarding the Use of Applications and Data Content – provided by Mercedes-Benz AG – for After-Sales ) entering into effect on 01/01/2023. You will find them in the download area below or in XENTRY Shop https://xentry-shop.mercedes-benz.com/ as of 01/01/2023.

Download

GTC – Software Applications Data Content (English)