General Terms and Conditions (GTC) for the Use of Time Credits/Slices (
General Terms and Conditions (GTC) for the Supply of Workshop Equipment ( )
General Terms and Conditions (GTC) for the Use of XENTRY Pass Thru EU and XENTRY Diagnosis Lite (hereinafter “Open Shell Software”) ( )
General Terms and Conditions (GTC) regarding the Use of Applications and Data Content for After-Sales ( )
General Terms and Conditions (GTC) for the Purchase of XENTRY Diagnosis Kit 4, XENTRY Diagnosis Kit 4 Scope, XENTRY Scope, Retail Data Storage 2 and XENTRY Diagnosis COM Kit ( )
1.1 The Mercedes-Benz B2B Connect platform [ (hereinafter referred to as "B2B Connect") is an information and trading platform that provides an overview of and access to repair and service information and Mercedes-Benz genuine parts.
The customers will have access to the online sales of Mercedes-Benz genuine parts - to the extent applicable in their respective country -, which is provided via the WebParts system (hereinafter referred to as "WebParts"). WebParts gives customers the opportunity to research Mercedes-Benz genuine parts independently, as well as to view prices and availability of genuine parts and order them from their Mercedes-Benz authorized partner. In addition, WebParts offers customers further advantages such as access to sales activities of your Mercedes-Benz authorized partner as well as order management including templates.
The customers get access to the online distribution of repair and service information, which is carried out as part of B2B Connect, including maintenance information, diagnostic solutions, workshop equipment (hereinafter referred to as "After Sales Applications and Data Content".
B2B Connect, WebParts and After Sales Applications and Data Content are hereinafter jointly referred to as "Systems".
As part of B2B Connect, the customers may use an evaluation tool, which enables the customers to evaluate the Systems and the performance in this regard and provide feedback (hereinafter referred to as "5*Rater").
The provider of the B2B Connect and WebParts is Mercedes-Benz UK Limited (Company No. 2448457) whose registered office is at Tongwell, Milton Keynes, MK15 8BA (“MBUK”).
The Systems belong to and are technically supported by MBAG. The Systems are offered and intended exclusively for commercial customers i.e. for B2B and independent contractors who carry out repair and maintenance services for motor vehicles (hereinafter referred to as "Customers"). The use of the systems by end customers and consumers is expressly not permitted.
2.1 In order to use the Systems, Customers need a standard PC/laptop and a browser compatible with modern web standards.
2.3 The Customer undertakes not to disclose his account data assigned to him or his staff (e.g. his employees) to any unauthorized person (in particular anyone outside the Customer’s organization). MBUK excludes any liability for the misuse of user account ID and password in the Customer´s organizational unit.
2.4 MBUK reserves the right to block a Customer / a Customer’s user in the event of signs of improper use. A use shall be deemed improper in particular where a Customer uses the Systems or information provided therein outside the intended use purposes, uses the system for illegal purposes or purposes violating the rights of MBUK or third parties or uses the Systems in non-compliance with additional guidelines as provided for by MBUK. Accordingly, the Customer warrants that the details furnished by it to MBUK in particular in connection with its application for admission under Sec. 1.4 are true and complete. The Customer undertakes that it shall notify MBUK promptly of all future changes to the details given. The same shall apply with respect to all details the Customer furnishes when setting up further accounts for authorized users. Besides that, the Customer undertakes to ensure that the hardware and software employed by him in the use of B2B Connect, including work-station computers, routers, data communication systems and so forth are free from any viruses, worms, Trojan horses, etc. With regard to any data uploaded by the Customer, the Customer undertakes to ensure that he is the holder of all rights in the uploaded data and may freely dispose over the use, including that the uploaded data is not encumbered with third-party rights, which stand opposed to such a use.
3.1 There may be interruptions in availability due to maintenance required for the website. Interruptions in availability may occur due to force majeure or other causes beyond the control of MBUK.
3.2 MBUK points out
1) that it is technically impossible to make the Systems available free of errors of any kind and that the provider therefore assumes no responsibility whatsoever,
2) that errors can lead to temporary shutdown of the Systems,
3) that the availability of the Systems is dependent on conditions and performance beyond the control of MBUK, such as transmission capacity and telephone links between the various parties involved. MBUK is not responsible for disruptions falling within this area.
Upon request Customer may receive support from a pre-selected Mercedes-Benz authorized partner through the B2B Connect Seller Center (“Seller Center”) which enables the selected Mercedes-Benz authorized partner to support with complaints or other requests concerning B2B Connect and WebParts. Subject to prior confirmation, the selected Mercedes-Benz authorized partner receives access to Customer’s service requests (e.g. tickets) in order to provide support. Such a support is provided only in the relationship between Customer and Mercedes-Benz authorized partner and exclusively under the responsibility of the latter. MBUK is not assuming any responsibility for Mercedes-Benz authorized partner’s use of Seller Center or additional support provided to Customer rendered thereunder. Section 10 shall, however, remain unaffected.
5.2 Customer can select parts from the Mercedes-Benz authorized partners and collect them in a so-called shopping cart by clicking on the button "Add to cart".
5.3 The offering of parts shall not constitute any legally binding offers within the meaning of sec. 145 of the German Civil Code, but rather merely constitute an invitation to tender bids („invitatio ad offerendum“). Where a Mercedes-Benz authorized partner and a Customer have not made any agreement to the contrary, by clicking the button “send order” Customer submits a binding application to purchase the parts and a contract shall be deemed formed at such time as the Mercedes-Benz authorized partners accept the order of a Customer by forwarding an order acceptance. The order acceptance may either be sent by Mercedes-Benz authorized partner in electronic form or generated in WebParts itself. In this respect, MBUK only acts as messenger of receipt for the respective declarations of intent. Before submitting the order, the Customer can change and view the data at any time.
5.4 If the Customer wishes to have an introduction to WebParts, these will be offered by Mercedes-Benz authorized partners. Alternatively, corresponding manuals for the system can be found at
5.5 When ordering parts from the Mercedes-Benz authorized partner via WebParts, company data of the Mercedes-Benz authorized partner will be displayed in the system, as well as corresponding discount information from their Mercedes-Benz authorized partner. When ordering parts Mercedes-Benz authorized partner will receive order details ((number of) ordered parts, order number) including company details (organization name and address, user name, email, phone number) referring to the Customer and the relevant transaction. This information is used for online parts ordering and associated measurement of market acceptance and further development of the system.
5.6 Certain information with regard to Customers transaction as executed via WebParts will be provided to MBUK to be displayed to Customer within B2B Connect, including the order history, specific information of purchased parts, etc.
5.8 The Mercedes-Benz authorized partners, MBUK and MBAG assume no liability whatsoever for missing or incorrect information such as, for example, on installation, prices and discounts. The availability of parts shown is based on experience and is not binding. A delivery period is not agreed.
6.1 If MBUK is located within the European Union (EU), European Free Trade Association (EFTA) or the United Kingdom, when ordering After Sales Applications and Data Content via B2B Connect, Customer will purchase the respective services directly from MBAG. If MBUK is located outside of the European Union (EU), European Free Trade Association (EFTA) or the United Kingdom, After Sales Applications and Data Content will be purchased from MBUK. For the actual purchase of After Sales Applications and Data Content the general terms and conditions including related data protection provisions and notifications of MBAG or MBUK will apply.
6.2 Customer can select After Sales Applications and Data Content and collect them in a so-called shopping cart by clicking on the button "Add to basket".
6.3 The offering of After Sales Applications and Data Content shall not constitute any legally binding offers within the meaning of sec. 145 of the German Civil Code, but rather merely constitute an invitation to tender bids („invitatio ad offerendum“). Where MBUK or MBAG and a Customer have not made any agreement to the contrary, by clicking the button “confirm order and pay” Customer submits a binding application to purchase the After Sales Applications and Data Content and a contract shall be deemed formed at such time payment was successful and as MBUK or MBAG accepts the order of a Customer by forwarding an order acceptance. The order acceptance will be sent in electronic form. In this respect, MBUK only acts as messenger of receipt for the respective declarations of intent. Before submitting the order, Customer can change and view the data at any time.
6.4 Information regarding the processing of the Customers’ or Customer’s customers personal data through MBAG or MBUK in the context of providing the After Sales Applications and Data Content is set out in the specific data protection regulations for After Sales Applications and Data Content.
7.1 When using the 5*Rater to rate the performance of a Mercedes-Benz authorized partner, certain information of the Customer, including Customer company name and purchase related information, will be forwarded to MBUK and the Mercedes-Benz authorized partner that is concerned by the evaluation of the Customer.
8.1 All content included in or provided by the Systems, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data collections are all subject to copyright and other intellectual property laws. They may not be copied, either for commercial purposes or for redistribution, nor may they be modified and used on other websites. Some material is subject to the copyright of those parties who have made such material available.
8.2 Customers may not systematically extract and/or reuse essential parts of the Systems without explicit written permission from MBAG. In particular, they may not use data mining, robots or similar data collection and extraction programs to extract any essential parts of the Systems for reuse (whether once or several times) without the explicit written permission of MBAG. Furthermore, Customers may not create and/or publish an own database containing essential parts of the Systems without the explicit written permission of MBAG.
MBAG respects the intangible property rights of third parties. If a Customer is of the opinion that its intangible property rights have been used in a way that gives cause to fear an infringement, it has to follow the procedure for notifying MBUK / MBAG of an infringement.
10.1 The provider endeavours to ensure that the systems are available without interruption and that transmissions are error-free. However, due to the nature of the Internet this cannot be guaranteed. Access to the systems by the Customer may also be interrupted or restricted occasionally to enable repairs, maintenance or the introduction of new equipment. The providers will attempt to limit the frequency and duration of any such temporary interruptions or restrictions.
10.3 Liability of MBUK is limited whether in contract, tort (including negligence), breach of statutory duty, or otherwise, to direct losses only. MBUK shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for loss of profit, loss of business, loss of use or corruption of software, loss of or dam-age to goodwill and indirect or consequential loss.
10.4 In any event, MBUK’s total liability to the Customer whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall not exceed £5,000.
11.1 For links to other websites that are not operated by MBUK and the content located on such a website, MBUK has no possibility to control the content of this website, as it is completely independent from MBUK.
11.2 For this reason, MBUK does not accept any responsibility for the contents of these websites and the consequences of their use by visitors to these websites. Accessing all websites accessible via links is at the Customer's own risk. There is no separate notice when users leave the website. ISP users are requested to inform the provider immediately about illegal and dubious contents of the linked website.
11.3 Other websites may have a link to the websites of MBUK. Such a link requires the prior consent of MBUK.
With regard to the actual provision of purchased After Sales Applications and Data Content, the respective general terms and conditions of either MBUK or MBAG apply.
Section 13 shall remain unaffected hereof.
13.3 MBUK may cease providing B2B Connect and WebParts and may terminate Customer’s right to use with a notice period of four weeks. With regard to the actual provision of After Sales Applications and Data Content, the respective terms and conditions apply.