XENTRY Remote Diagnosis

Your Benefits at a Glance:

• Smarter working
  Our application transfers your workshop into the world of mobile devices, offering you the accessibility and flexibility of smartphones for your workshop.

• Quick start
  It’s easier than ever before to get to work. If you have a mobile device you’re ready to get started with diagnosis or searching for vehicle information.

• More service
  Preparing and scheduling your workshop visits is easier, with the accessibility of data and information before and during visits.

Functions of XENTRY Remote Diagnosis

Please note that the listed functions are only possible for Mercedes-Benz vehicles with telematics capability and subsidiaries of Daimler AG. The scope of functions of XENTRY Remote Diagnosis differs depending on vehicle model.

Quick Test:
The Quick Test shows an overview of the status of all error codes in the vehicle. In addition, the following functions are available at individual error code level:

• Error code description and error code environmental data.

• Guided Tests: these are limited-scope tests which can be carried out with XENTRY Remote Diagnosis. In the event that the functionality of a Guided Test is not sufficient, you can transfer the diagnostic session to the XENTRY Diagnosis Kit and carry out a full test.

• Integration of parts: during a Guided Test, parts are suggested that might be needed for the repair. You can place these parts in a shopping basket and share it.

• Wiring diagrams with the option to select individual components and zoom function.

• Quick Tests can be actively requested from the vehicle and additionally error codes* can also be deleted (provided that the vehicle supports this function).

* Please request for Standard Diagnosis role in UMAS

Repair prognosis:
A repair prognosis is shown on the basis of the Quick Test result and our many years of workshop experience. This indicates probabilities for damaged parts and work required on the vehicle.

Vehicle data:
This is where important basic information about the vehicle appears.
This includes:

• Warnings and fault messages

• Maintenance information

• Data capability (display of telematics status)

• Vehicle status

• Vehicle data card

Diagnosis protocol:
Based on the Quick Test and the functions carried out with XENTRY Remote Diagnosis, a full diagnosis protocol is generated which you can use in the form of a PDF document.

And what are the System Requirements?

XENTRY Remote Diagnosis can be used on any device with an up-to-date browser and Internet access. Therefore on any smartphone, tablet or PC.
For iOS devices, we recommend use of iOS 13.4 or later.
For Android devices, we recommend use of Android 9 or later.

Another basic requirement for using XENTRY Remote Diagnosis is to obtain data sharing consent for independent service providers from the vehicle owner.

Here you will find instructions for a Passenger Car vehicle owner.

XENTRY Remote Diagnosis Support

Do you have any questions about XENTRY Remote Diagnosis? For example about the product features, conditions of use, sources, time credit and other organisational and technical aspects? We are here to answer them.

Commercial support: xentry.customer.support@mercedes-benz.com
Technical support: If you have technical questions or feedback to the XENTRY Diagnosis products, please contact the XENTRY Diagnosis User Helpdesk (UHD) by creating a ticket in the Support Tool (wrench icon on the Desktop) on your XENTRY Diagnosis device or while in the XENTRY Diagnosis application clicking on the speech bubbles at the top right. Alternatively, open a ticket in B2B Connect in the “need help?” section or use the direct link to the XSF Ticketing System: https://xsf.i.mercedes-benz.com/support/arsys/SingleSignOn.