XENTRY Remote Diagnosis *MFA required

Your Benefits at a Glance:

• Smarter working
  Our application transfers your workshop into the world of mobile devices, offering you the accessibility and flexibility of smartphones for your workshop.

• Quick start
  It’s easier than ever before to get to work. If you have a mobile device you’re ready to get started with diagnosis or searching for vehicle information.

• More service
  Preparing and scheduling your workshop visits is easier, with the accessibility of data and information before and during visits.

Functions of XENTRY Remote Diagnosis

Please note that the listed functions are only possible for Mercedes-Benz vehicles with telematics capability and subsidiaries of Mercedes-Benz AG. The scope of functions of XENTRY Remote Diagnosis differs depending on vehicle model.

Quick Test:
The Quick Test shows an overview of the status of all error codes in the vehicle. In addition, the following functions are available at individual error code level:

• Error code description and error code environmental data.

• Quick Tests can be actively requested from the vehicle and additionally error codes* can also be deleted (provided that the vehicle supports this function).

* Please request for Standard Diagnosis role in UMAS

Vehicle data:
This is where important basic information about the vehicle appears.
This includes:

• Warnings and fault messages

• Maintenance information

• Data capability (display of telematics status)

• Vehicle status

• Vehicle data card

And what are the System Requirements?

XENTRY Remote Diagnosis can be used on any device with an up-to-date browser and Internet access. Therefore on any smartphone, tablet or PC.
For iOS devices, we recommend use of iOS 13.4 or later.
For Android devices, we recommend use of Android 9 or later.

Another basic requirement for using XENTRY Remote Diagnosis is to obtain data sharing consent for independent service providers from the vehicle owner.

Here you will find instructions for a Passenger Car vehicle owner.

Multi-factor authentication: your security advantage for all XENTRY applications.

When using XENTRY applications, you will benefit from multi-factor authentication (MFA), which will be mandatory from April 1, 2025. This allows us to protect your data and ours even more effectively against unauthorised access. 

To access a XENTRY application, you will need:

• Username and password

• Authentication app (smartphone or Windows desktop) or USB security key

Further information and the option to set up MFA can be found in our MFA Guide.

XENTRY Remote Diagnosis Support

You can select the appropriate category under “Need help?”. If you cannot find a suitable answer in the FAQs, open a ticket at the bottom of the page.