XENTRY Tips is not installed on your computer. It is a web application, which you start and run using your internet browser. Please note the system requirements that must be met.

No. The advantage of XENTRY Tips is its up-to-the-minute information and the speed with which any issues can be communicated right through to workshop level. Unfortunately, this only works if the system is able to retrieve data online.

XENTRY Tips contains up-to-date product-related solutions to technical issues with Mercedes-Benz and smart branded vehicles of all product groups (passenger cars, vans).

This information is also provided by product managers as well as by diagnostics authors in plant service centers, at  GCSP and in the MPCs.

No, service information can be found exclusively in WIS.

Yes, the XENTRY Tips Reader offers a number of search paths (they can be combined):

• By vehicle type/FIN and construction group

• By VIN / model series

• By VIN/model series and Symptom

• By VIN / model series and control units / fault codes

• With the help of keywords from the complaint, you can use a full-text search to identify relevant issues and/or symptoms