How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

XENTRY Operation Time (XOT)

Where can I access information on passenger vans?

Information on passenger vans (V-Class, Viano, Vaneo) is included in the passenger cars division.

Can documents from XENTRY WIS be printed or downloaded?

Documents from XENTRY WIS can be printed. However, no download function is available.

Where can I change the language in the application?

You can select your chosen language in the application on the menu bar under “Setup”.

Where can I access information about recommended service intervals for my vehicle?

For older vehicles, this information is included in the service booklet, which comes with the vehicle. For newer vehicles, this is automatically controlled via the service indicator on the display and depends on the operational condition of the vehicle.

What are the differences between XENTRY Operation Time (XOT) und ASRA?

Operate more intuitively, search faster, find better - the new XENTRY Operation Time for searching operation items and times.

This is new with XOT:

  • FIN/VIN-specific filtering and searching of work operation items and times

  • Mobile device application: Convenient search on mobile devices

  • Improved search functions (search for work operations by defect location, WIS document number and part number)

  • Damage Code (formerly SSL module) will be available via XOT by end of 2022

What do you get out of it?

  • Simple and intuitive usage

  • Time saving during search

  • Higher accuracy

  • Increased sales due to optimized processes and preparation

Are MAC computers supported?

No, only Windows operating systems are supported.

Can I use my access on different computers?

Yes, you can use your access on any internet-enabled computer that meets the relevant system requirements. However, you cannot sign in and open applications with the same user ID several times at once.

Need more help?

Contact your retailer

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or

Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your retailer.