To activate an access, you need to open a vehicle from your vehicle list and navigate to the section “Working on the Vehicle” where you can select “Unlock VIN”. Please note that VIN activations are only user-specific which means that only the user who activates a VIN is provided with access to VIN-specific repair and maintenance information within XENTRY WIS, XENTRY Operation Time, and XENTRY Tips. After a VIN is activated, the number of remaining credits is automatically reduced by 1. If no credits are available, you first need to purchase an additional credit package via the button “Purchase credits”.

Only the user who activates the XENTRY Combo Package for a VIN is provided with access to VIN-specific repair and maintenance information within XENTRY WIS, XENTRY Operation Time, and XENTRY Tips. If another user needs access to repair and maintenance information for the same vehicle, this user must also activate the XENTRY Combo Package for the specific VIN. An overview over which user currently has, or previously had, access to which VIN can be found in the “Products” tab within the “Account” section.

Yes, you can activate the XENTRY Combo Package for any valid VIN across vehicle divisions (i.e. Passenger Cars, Vans, and smart) except for VINs that belong to scrapped or stolen vehicles.

A VIN-related product activation is valid for 24 hours from the time of activation: within this period of time, all users who activated a product for a specific VIN are enabled to access the repair and maintenance information for this specific VIN which is available in XENTRY WIS, XENTRY Operation Time and XENTRY Tips. The activation date and time and the remaining validity period for each activation can be found by navigating to the “Products” tab within the “Account” section.

To extend the validity period of a VIN-related product activation, you need to activate the XENTRY Combo Package for this VIN again after it has expired. This will provide you with another 24-hour access to VIN-specific repair and maintenance information within XENTRY WIS, XENTRY Operation Time, and XENTRY Tips. It is not possible to extend the validity period of the VIN-related activation to less than 24 hours. Please note that another activation will reduce your credits by 1.

The current status of a VIN-related XENTRY Combo Package activation can be checked at various touchpoints within Mercedes-Benz B2B Connect:

Option1: In your vehicle list, “activated vehicles” (VINs) are highlighted by an icon (”Unlocked”).

Option 2: Open a vehicle from your vehicle list and navigate to “Working on the vehicle”: the “XENTRY Combo Package” module shows you the remaining validity period of this VIN-related product activation, provided it is currently active.

Option 3: In the “Products” tab within the “Account” section, you can find the current activation status of each VIN, its activation date and time, and – if applicable – the remaining validity period.