How can we help you?

Find answers to the most frequently asked questions below or have a look into our help documentation categories at the bottom of the page.

Purchasing

Who can purchase credit packages?

Workshop employees who have a registered Mercedes-Benz B2B Connect account and provide the company’s VAT ID, can purchase credit packages.

How can I purchase credit packages?

Credit packages can be purchased at different touchpoints in Mercedes-Benz B2B Connect, provided you are logged in:

Option 1: Navigate to “Product Information” in the website header and select “Repair & Maintenance Information” and then “XENTRY Combo Package”. You can purchase credits in the upper right-hand area of the product page.

Option 2: Open a vehicle from your vehicle list and navigate to “Working on the vehicle”. Your XENTRY Combo Package credits are displayed here, including the “Purchase credits” option.

Option 3: After your parts selection for a customer vehicle, you can click on “XWIS Documents”: if you currently don’t have an active access for XENTRY WIS (or if you have not yet activated this VIN), you can select “Purchase credits”.

How do I allocate purchased credits to individual users?

Purchased credits are automatically allocated to the entire workshop: all workshop employees who have access to Mercedes-Benz B2B Connect can use the credits.

Can I see how many credits I have left?

Yes, you can check the number of remaining credits at various touchpoints within Mercedes-Benz B2B Connect, provided you are logged-in:

Option 1: Navigate to the “Products” tab within the “Account” section. You now have an overview of your available credits.

Option 2: Open a vehicle from your vehicle list and navigate to “Working on the vehicle”. Your XENTRY Combo Package credits are displayed here.

Option 3: On the product page of XENTRY Combo Package, you can also see your current number of remaining credits. Simply navigate to “Product information” in the header of the website and select “Repair and Maintenance Information” and then “XENTRY Combo Package”.

How many credits can I order?

Eligible users can purchase credit packages in the sizes of 1, 5, or 10. However, the number of currently unused credits must not exceed 50 credits per workshop organization.

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