Depending on the country, XENTRY Remote Diagnosis is available in five different time slices, each for passenger cars, vans and smart. A time slice becomes valid immediately after purchase. To get an overview of available time slices and prices, please visit Mercedes-Benz B2B Connect.

You have the possibility to combine different time slices for car, van and smart and to purchase them in any frequency. However, if your business model is not compatible with the packages offered, please contact support.

The current amount of remaining time credit is displayed in "My Workshop" on Mercedes-Benz B2B Connect under "Applications".

The remaining time credit is checked every time XENTRY Remote Diagnosis is started. There will be a notification on your display if no ‘started’ time credit is available. When a time credit has been purchased, it is active immediately and continues to run for the full duration of the purchased time span, even if the app is not used. This means, for example, that a time credit of one day remains valid for exactly one day after it is started, even if the app is used for only a few minutes.

For business-related questions (such as StartKey, diagnostics time credits), please get in contact with the support teams via the button below. They will be happy to offer you assistance.

If you experience any problems with your order or if an error has occurred during the order process, please contact our support team.

According to the European type approval regulation (EU) 2018/858 and (EC) No. 715/2007 as amended by (EC) No. 692/2008), XRD is exclusively available to independent service providers (ISPs). The term "independent service provider" is defined in the European type approval regulation as "...companies other than authorised Mercedes-Benz Retailers and workshops, which are directly or indirectly involved in the repair and maintenance of vehicles, in particular workshops, manufacturers or Retailers of repair equipment, tools or replacement parts, publishers of technical information, automobile clubs, roadside assistance operators, operators offering inspection and testing services, operators offering training for installers, manufacturers and workshops for equipment for vehicles with alternative fuels...". Independent service providers must be registered in the European Economic Area, including Switzerland.

The following are not authorised to purchase the system:

• Private individuals

• Unauthorised Retailers and repair workshops

• Companies not directly or indirectly involved in the maintenance and repair of vehicles

• Companies with their registered office outside European Economic Area or Switzerland

• Companies that are exclusively responsible for trucks/buses and are therefore truck operations

The following steps must be performed prior to using the app:

• Download and install the app

• Purchase a XENTRY Remote Diagnosis time slice

• Confirm that the vehicle owner has activated the Mercedes me service "Telediagnostics", "Third-Party Interface" and "Remote Vehicle Diagnostics"

• Confirm that the vehicle owner has approved your workshop to use XENTRY Remote Diagnosis

Generally, you must know the vehicle identification number (FIN/VIN) and your customer has to approve your access to their data in XENTRY Remote Diagnosis. To be able to retrieve data from your customer in XENTRY Remote Diagnosis, you first need the customer's consent.

Mercedes me customers (passenger car and private van owners)
1. Mercedes me Portal: First of all, the customer must agree to the conditions of the Mercedes me Portal. By agreeing to the general terms and conditions of this contract the customer expressly consents to the forwarding of data to third parties on their behalf.
2. Telediagnostics: Secondly, the Telediagnostics service in the Mercedes me Portal must be activated by the end customer in order to access the data from the vehicle.
3. Third-party provider interface: The third requirement is the activation of the "Third-Party Provider Interface" service on the Mercedes me Portal website.
4. Customer consent for independent service provider: The final requirement is the individual approval of your business by the vehicle owner in Mercedes me under "My vehicles/Customer consent for independent service providers" on the basis of your Company Identification Number. You will find your individual Company Identification Number in the email sent to you containing information about your GEMS user account, as well as in the app under the function "My time credits".

If you do not yet have access data, please register to Mercedes-Benz B2B Connect. According to the European type approval regulation (EU) 2018/858 and (EC) No. 715/2007 as amended by (EC) No. 692/2008), only certain user groups are authorized to access XENTRY Remote Diagnosis. When you register, the system checks your information (country code, dealer number, address) to determine whether you belong to the defined user group and your user account is created. When you have been verified as an authorized user, you will receive an email with your access data confirming your registration.

Existing customers are requested to contact Support who will verify whether you are part of the authorised user group and will activate the appropriate purchasing rights.