How can we help?

Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Mercedes-Benz GenuineParts and Products - the most frequently asked questions

Who can help me with questions concerning parts, products and workshop solutions?

For questions relating to parts, deliveries and terms and conditions, please contact your preferred Mercedes-Benz Retailer.

How do I order Mercedes-Benz GenuineParts?

The Mercedes-Benz B2B Connect link provides you with convenient round the clock access allowing you to research and order your Mercedes-Benz GenuineParts anytime directly from your authorised Mercedes-Benz dealer.
Register at Mercedes-Benz B2B Connect online or request B2B Connect access at a local authorised Mercedes-Benz dealer and start enjoying the advantages today. 
Sign in at Mercedes-Benz B2B Connect homepage and use the navigation menu to access Mercedes-Benz Parts.

What are the product advantages of the Mercedes-Benz Genuine parts?

Mercedes-Benz Genuine Parts impress with highest, strictly tested quality standards, they are specially adapted to the respective vehicle and the other components. They do not compromise on safety and driving comfort. In addition, the accuracy of fit makes installation quick and easy. And they impress with their longevity.

What is the difference between OEM and genuine Mercedes parts?

The advantages of Mercedes-Benz Genuine Parts over competitor products have been demonstrated by renowned testing institutes and laboratories in several independent comparative tests. All competitive comparisons carried out, maintenance information as well as the Mercedes-Benz genuine parts, Mercedes-Benz Genuine Remanufactured Parts and Mercedes-Benz StarParts can be found in B2B Connect, the website for independent car workshops.

Where can I find information on maintenance intervals and maintenance work for Mercedes-Benz vehicles?

All maintenance information can be found in the registered area under Data Products

Which Mercedes-Benz Vans spare parts can be found in our genuine parts portfolio?

All Mercedes-Benz Vans spare parts are available on the genuine parts portfolio, e. g. suspension stuts, starter batteries, fuel filters, lighting, head lamps, rear lamps, interior air filter, wiper blades, glow plugs, propeller shafts, clutches, bumpers, sheet metal components and panelling, hoods, funders, shock absorber, windshields, v-belts, brakes, brake pads, brake disks, oil filters, radiator, refrigerant compressor, air filter, mufflers. 

Has your question been answered?