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Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Mercedes-Benz GenuineParts and Products - the most frequently asked questions

Who can help me with questions concerning parts, products and workshop solutions?

For questions relating to parts, deliveries and terms and conditions, please contact your preferred Mercedes-Benz Retailer.

How do I order Mercedes-Benz GenuineParts?

The Mercedes-Benz B2B Connect link provides you with convenient round the clock access allowing you to research and order your Mercedes-Benz GenuineParts anytime directly from your authorised Mercedes-Benz dealer.
Register at Mercedes-Benz B2B Connect online or request B2B Connect access at a local authorised Mercedes-Benz dealer and start enjoying the advantages today. 
Sign in at Mercedes-Benz B2B Connect homepage and use the navigation menu to access Mercedes-Benz Parts.

How do I search for special tools?

You can search for Mercedes-Benz and smart workshop equipment in the Parts Information application. It offers you the following functions:

  • Targeted search by workshop equipment part number (special tool part number) or name

  • Targeted search for workshop equipment by vehicle identification number, vehicle type, class or and/or model

  • Label printing for workshop Equipment

How can I order special tools?

Commercial customers with a registered office in the European Economic Area (EFTA & EU member states), are able to order special tools in Mercedes-Benz B2B Connect.

Important note:
Before placing an order please locate the relevant workshop equipment part number (special tool part number) in the Parts Information application.

How are complaints related to special tools handled?

Any complaints concerning workshop equipment and special tools are handled via the contact form in Mercedes-Benz B2B Connect.

Who is my contact for special tools & workshop equipment?

Please get in touch with the contact person at your national representation.

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