If a GenuinePart which has been purchased from a Mercedes-Benz Retailer proves to be defective due to faulty material or manufacture, within two-years (unlimited mileage) of date of purchase, this will be replaced and fitted by your Mercedes-Benz Retailer free-of-charge.

Where a defective part has been replaced as part of the vehicle’s warranty, the warranty period for the part replaced will expire when the vehicle warranty expires.

NOTE: Mercedes-Benz Genuine Batteries come with a three-year unlimited mileage warranty.

Any defect must not result from fair wear and tear, improper operation, overloading, accident, neglect, alteration after leaving our factory or arising as a result of the fitting of a part and/or equipment which has not received the approval of Mercedes-Benz
UK Ltd.

To support your claim you will need to supply proof of purchase from a Mercedes-Benz Retailer.
We will also need to know the model of the vehicle, its registration, VIN number, current mileage and the mileage at the point where the part was known to be faulty.

For the replacement of certain components, it may be necessary to perform a diagnostic check on the vehicle in order to confirm that a particular part is at fault.

Any labour costs incurred for fitting a replacement part can only be claimed where the warranty replacement part has been fitted by an approved Mercedes-Benz Retailer.

For more information please contact your local Mercedes-Benz Retailer or authorised Repairer.