How can we help?
Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.
Workshop Equipment
How do I search for special tools?
You can search for Mercedes-Benz and smart workshop equipment in the Parts Information application. It offers you the following functions:
Targeted search by workshop equipment part number (special tool part number) or name
Targeted search for workshop equipment by vehicle identification number, vehicle type, class or and/or model
Label printing for workshop Equipment
How can I order special tools?
Commercial customers with a registered office in the European Economic Area (EFTA & EU member states), are able to order special tools in Mercedes-Benz B2B Connect.
Important note:
Before placing an order please locate the relevant workshop equipment part number (special tool part number) in the Parts Information application.
How are complaints related to special tools handled?
Any complaints concerning workshop equipment and special tools are handled via the contact form in Mercedes-Benz B2B Connect.
Who is my contact for special tools & workshop equipment?
Please get in touch with the contact person at your national representation.
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