How can we help?

Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Shipping and returns

Product delivery and returns

For questions relating to the delivery or return of GenuineParts, please contact your preferred Mercedes-Benz Retailer. For questions concerning deliveries of workshop equipment and diagnostics products, please get in contact with the support teams via the button below. They will be happy to offer you assistance.

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Contact your retailer

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Ask for help

Please be as specific as possible and allow for waiting times. For urgent inquiries, please contact your retailer.