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Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Multi-factor authentication (MFA)

Why do XENTRY applications require multi-factor authentication (MFA)?

When using XENTRY applications, you benefit from multi-factor authentication (MFA), which will be mandatory from April 1, 2025. This allows us to protect your data and ours even more effectively against unauthorized access.

To access a XENTRY application, you will need:

  • Username and password

  • Authentication app (smartphone or Windows desktop) or USB security key

Further information and the option to set up MFA can be found here.

Where can I find information on setting up and using multi-factor authentication (MFA) for XENTRY products?

Further information concerning multi-factor authentication and the option to set up MFA can be found here.

How do I use hardware security keys and Yubikeys for multi-factor authentication (MFA)?

Information on setting up and using a hardware security key or Yubikey can be found here.

How do I use the Windows desktop app or mobile app (iOS/Android) to activate and use multi-factor authentication (MFA)?

Information on setting up and using the Windows desktop app or mobile app (iOS/Android) can be found here.

Need more help?

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