XENTRY Remote Diagnosis is an app that enables independent service providers to use diagnostic functionalities for Mercedes-Benz vehicles with telematics capability. The functions include the display of diagnostic and vehicle data as well as other features that support the repair process.

Your advantages at a glance:

• The ability to carry out remote diagnosis

• Quick and easy diagnosis even on site at the workshop

• Optimum display of original Mercedes-Benz vehicle information

• Save time on daily workshop operations

• Modern user experience

According to the European type approval regulation (EU) 2018/858 and (EC) No. 715/2007 as amended by (EC) No. 692/2008), XRD is exclusively available to independent service providers (ISPs). The term "independent service provider" is defined in the European type approval regulation as "... companies other than authorized dealers and workshops, which are directly or indirectly involved in the repair and maintenance of vehicles, in particular workshops, manufacturers or dealers of repair equipment, tools or replacement parts, publishers of technical information, automobile clubs, roadside assistance operators, operators offering inspection and testing services, operators offering training for installers, manufacturers and workshops for equipment for vehicles with alternative fuels ...". Independent service providers must be registered in the European Economic Area, including Switzerland.

The following are not authorized to purchase the system:

• Private individuals

• Unauthorized dealers and repair workshops

• Companies not directly or indirectly involved in the maintenance and repair of vehicles

• Companies with their registered office outside the European Economic Area or Switzerland

1. Without Mercedes-Benz B2B Connect access:

Please register for Mercedes-Benz B2B Connect. According to the European type approval regulation (EU) 2018/858 and (EC) No. 715/2007 as amended by (EC) No. 692/2008), only certain user groups are authorized to access XENTRY Remote Diagnosis. When you register for Mercedes-Benz B2B Connect, the system checks whether you belong to the defined user group (see question "Who is eligiable for XENTRY Remote Diagnosis?") and creates your user account if there is a match. As soon as you are verified as an authorised user, you will receive the access data for Mercedes-Benz B2B Connect by email.

2. With Mercedes-Benz B2B Connect access:

If you are an existing customer, please contact support. They will check whether you belong to the authorised user group and activate the subscription right accordingly.

Before XENTRY Remote Diagnosis can be used for the first time, the following steps are necessary:

• Registration for Mercedes-Benz B2B Connect

• Purchase of a XENTRY Remote Diagnosis time slice

• Activation of the Mercedes me services "Telediagnosis", "Third-party interface" and "Remote vehicle diagnosis" by the vehicle owner

• Authorization of your workshop for the use of XENTRY Remote Diagnosis by the vehicle owner

Further information on the authorization process:

Data release process for XENTRY Remote Diagnosis.

Generally, you must be in possession of the vehicle identification number (VIN) of the respective customer vehicle.
To be able to retrieve your customer's data in XENTRY Remote Diagnosis, you first need the customer's approval.

Mercedes me customer (car and private VAN vehicle owners)

• Mercedes me Portal: the customer must agree to the terms and conditions of the Mercedes me portal.

• Telediagnosis: the activation of the telediagnosis service on the Mercedes me portal by the end customer is required to enable the data flow of the vehicle.

• Interface to third-party providers: activation of the "Interface to third-party providers" service on the Mercedes me Portal website is required.

• Data release for independent service providers: The individual release of your company is required. To do this, the vehicle owner must release your company via your company identification number in Mercedes me under "my vehicles/Customer consent for independent service providers". You will find your individual company identification number in the email with the information on your GEMS user account as well as in the XRD app under the function "My time credits".

XENTRY Remote Diagnosis is available in 5 different time credits each for cars and commercial vehicles. When a time credit is purchased, it is valid immediately. For an overview of the time credits and prices, please visit the product site in Mercedes-Benz B2B Connect.

The current amount of remaining time credit is displayed in the XRD app under "My time credits".

The remaining time credit is checked every time the XRD app is started. There will be a notification on your display if no time credit is available. When a time credit has been purchased, it is active immediately and continues to run for the full duration of the purchased time span, even if the XRD app is closed. This means, for example, that a time credit of one day remains valid for exactly one day after it is started, even if the app is used for only a few minutes.

Please contact the commercial support team (Customer Support Center): xentry.customer.support@mercedes-benz.com

Please note that all issues relating to XRD time credits should be addressed to the commercial support team and not the technical support team.

In principle, you have the option of combining two parallel time credits each for your corresponding vehicle types (car/van) and purchasing them at any frequency. However, if your business model is not compatible with the packages offered, please contact the support: xentry.customer.support@mercedes-benz.com

We will tailor a package with conditions to your individual requirements.

If you encounter any issues with your order or have made an error while placing the order, please contact our Support.