How can we help?
Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.
System requirements
Are Apple MAC computers supported?
No, only Windows operating systems are supported.
Can I use my access on different computers?
Yes, you can use your access on any internet-enabled computer that meets the relevant system requirements. However, you cannot sign in and open applications with the same user ID several times at once.
Will I be automatically informed of software and data updates?
Software and data updates run automatically in the background. Every software update is accompanied by release notes, which describe the new functionality. Due to the modern software architecture, the data updates now run in very short cycles without separate notification. This allows documentation errors to be quickly corrected, in an ideal case immediately after being reported.
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