How can we help?
Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.
XENTRY Tips contents
Which information is included in XENTRY Tips?
XENTRY Tips contains up-to-date product-related solutions to technical issues with Mercedes-Benz and smart branded vehicles of all product groups (Cars, Trucks, Vans).
This information is also provided by product managers as well as by diagnostics authors in plant service centers, at GSP/T and in the MPCs.
Does XENTRY Tips also provide service information?
No, service information can be found exclusively in WIS.
Does XENTRY Tips offer a function to search for issues related to particular complaints?
Yes, the XENTRY Tips Reader offers a number of search paths:
By vehicle type and design group (document search)
By VIN / model series and symptom (symptom search)
By VIN / model series and full-text search for topics (full-text search)
By VIN / model series and control units / fault codes
With the help of keywords from the complaint, you can use a full-text search to identify relevant issues and/or symptoms.
When do I use XENTRY Tips versus WIS?
XENTRY Tips is always used in the following instances:
When no complaint-related diagnostics and repair information is available in XENTRY Diagnosis or in the standard literature (WIS), or it is incomplete (for example, because it involves previously unknown complaints).
Prior to contacting Technical Workshop Support to see whether up-to-date information has already been made available via XENTRY Tips.
When you are aware that up-to-date information is already available in XENTRY Tips.
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