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Find answers to the most frequently asked questions below or look at our help categories at the bottom of the page.

Payment & Billing

How much does the XENTRY Combo Package cost?

Credit packages are offered in the sizes of 1, 5, or 10. One credit being priced at EUR 19.00, 5 credits are available for EUR 90.00 and 10 credits for EUR 170.00.

What payment methods are available for the XENTRY Combo Package?

Payments for credit packages can only be made via the Mercedes-Benz B2B Connect payment methods available in your market (i.e., PayPal and credit card).

When do I receive the invoice for my purchased credit packages?

The invoice for your ordered credit packages will be sent by post within approximately 4 weeks after the order date: there is no possibility to view or download your invoices directly in Mercedes-Benz B2B Connect.

Can I get a refund if I used a product activation for a VIN for less than 24 hours?

No, the XENTRY Combo Package grants users an access to XENTRY WIS, XENTRY Operation Time, and XENTRY Tips for a maximum of 24 hours irrespective of the user's actual usage behavior / time.

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